If not, fuck them and continue onto arbitration per their terms and conditions. Learn the fundamental steps for running an eBay business. Yup pretty much. I just wanted someone else to take a look at the photos and tell me what they thought. It is a site to get quality at the best price and sometimes I make 50 cents. Only Item Not Received (INR) or Unauthorized Payments claims are, by providing proof of delivery or at least proof of postage in regards to Unauthorized Payment claims. eBay somehow refunded the buyer automatically when the return was delivered. It's an absolute pain in the ass but eBay will never change their policy if we are all pushovers and complacent with buyers committing fraud. ive had power sellers defraud me for a 50 cent lowes coupon. I once again immediately had them call me to dispute this. Well sure enough the card got mailed back on the August 5th, arrived on the August 9th, and was a different serial number than what I had mailed. they look darker than they should.As kopes said above, different devices show brightness and colours differently - in an ideal world they wouldn't but that's what we have to deal with. A little detective work might find the answer. This topic was automatically closed 180 days after the last reply. If you get the item back as a buyer you have the option to relist and recoup your outlay. Strictly No RETURN NO EXCHANGE policy. What should I do? Do everything you can to annoy them until they finally just pay you the $900 so you go away. Report a buyer if you think they have acted illegally or fraudulently here. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. 09-10-2020 Somewhat new, never had this happen before. I had a customer contacted me that the item was damaged in transit. 11. Etsy then accepts payment at full price and authorizes the order, then pays me the full price and I ship the order. eBay is very aware that scams occur on the website. I see two possibilities: either the GSP mixed up the package and sent the wrong package to your buyer, or the buyer may be pulling a scam. In most cases, the refund takes 3 to 5 business days to process. It's so unfair to write eBay sellers off like a bunch of cheap scammers. In my experience, the wait times are usually short and they do call within the estimated time. They offer some sort of limited-time discount in order to create a sense of urgency. A buyer tried to scam me out of a pair of boots, Ebay alerted me that someone purchased my boots, and I was excited, so I checked to see if Ebay sent another alert stating the item was paid, and ship It. The buyer will pay with a fraudulent check. 03:21 PM. If they bring eBay into this, do I stand any chance at all? The fact that ebay is still saying that the item is in a "different condition" instead of a completely different item shows me that they still don't get it. I sent wrong item - Welcome to the Etsy Community I shipped a wrong item that was hundreds more valuable than was actually purchased. The Buyer has three (3) calendar days to mail the item back or the Return can be nulled. I lost my appeal. Dollars. Learn how your comment data is processed. Glad you at least eventually prevailed. I was hoping it was a post offcie mix up. They have no reason to create one earlier. You close the listing and send the item, but either they dont pay, or they dispute the transaction with eBay, claiming the item was broken or that the listing was a fake. The online auction site launched in 1995, and scammers have used it ever since. Am I going to be screwed out of $55? Cookie Notice Two moths ago, a parcel comes back. BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. But so far no response from buyer. If there's something wrong with your item, you can return it to the seller for a refund or a replacement. Is eBay likely to refund the buyer? Aamzon advised we can do what we want. 1. Our app will file a claim in your stead, saving you time and a potential headache. 04:18 PM Five! I manufacture them myself and sell for only one price. Keep choosing to the end, then scroll down and your contact options will be at the bottom. It could be either the USPS assigned a repeated tracking number to your shipment or the USPS scanned the shipment incorrectly. Once they have the code, they disappear and make off with your gift card balance. A buyer happily purchases your item. If you want to understand the process of reporting a scam to police and how eBay is involved, visit the eBay Security Center. Need advice, accidentally sent wrong item to buyers So I've only recently started selling on Vinted and could use some advice. The buyer has opened a case with eBay, so you need to respond in the case in the resolution center. another scam they will say they are selling a item say half price then you purchase that item i e cost 500 you pay 200 secondhand they then will sell the item to you hoping the money will be released from e bay say they sent via e bay with a tracking number your then thinking well giving me details been honest saying that in box this not in box all week messaging this person wheres my item so convincing they said they sent without something or no its not that type so in your head your believing be here soon then you see a tracking number type it in its actually e bay standard royal mail 5 days later no item then they start saying wont come any quicker, well my advice open case instantly as 9/10 of time no tracking the buyer will reward not to get black mark against there name and tell you its ok ill sort it sorry did not come the scam they borrow your money for a week never sent a item soon as open case instantly refund loan of a few hundred quid no interest they borrowed of you perfect for people who e bay trust be careful as in meantime your waiting to open a case and hoping you lose they win either way win with borrowing money of you interest free as skint for week even better if you lose they get to keep your money please be aware of this scam happened to i was refunded by them or e bay not sure 5 days later though either way very devious. A scammer doesnt have to try very hard to steal your money, as most transaction sites are built to protect the buyer. Both early political pieces. Offer to send him a return shipping label. Who is the "they" who supplied you with a Canada Post tracking number after it went through customs? 03:58 PM, maybe she thought it would be darker as your listing photos look darker than her photo i.e. There's usually another new label then. Remember to be persistent when you are in the right and can prove it. When you issue a refund to the buyer They'll be refunded through their original payment method. Getting a refund from FedEx requires your eBay buyer to: File an online claim on the FedEx website. Other platforms I never had a problem with over 6 years. Some are targeted at buyers, others at sellers. E bay is now forcing sellers to buy their shipping labels at a higher cost and still making a lot of money from it. In your case going to the post office and having them run a report of the returned item weight (shoes should weigh a lot more than a shirt), and giving you a copy, should be enough to prove it. Press question mark to learn the rest of the keyboard shortcuts. 2. To get a refund from USPS, your eBay buyer can: Submit an e-form. I had been using half sheet sticky labels for almost a month before sending out this order. The only difference between your story and mine is instead of a car its a 4 wheeler, and her husband died of a heart attack. A neighbor may have picked it up, so it is worth asking around before you contact USPS. Am I protected against negative feedback in this scenario? That is not the package i sent your cosmetics in. Should the customer take possession of purchased merchandise prior to the 5-day refund expiration period, the sale is final. Buying products through eBay is usually straightforward, but some scammers work to defraud innocent people who are just trying to get a good deal. How do i handle this? I have to take her to court! It's an expensive palate and eye shadow can crack if you drop it, plus there's a small mirror in the palate. She may have forgotten she purchased this one as well but from you. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I've only had to use these pics a few times but they save a lot of hassle. Powered by Discourse, best viewed with JavaScript enabled. A buyer from Europe orders at item and pays for it. In some cases, the scammer will tell the victim that the former needs access to the latters bank account in order to process a refund. So it sucked having a negative mark on my account but it was the only thing I could do. Along with photographing everything, try to record any identifying details about the item. That necklace couldn't have come from me. Update 2: So my next step was to file claim with UPS. I know the cheaper sellers are scammers because I do not sell wholesale or at any cheaper price. Person found tampering with package can face up to 5 years in jail and/or $250,000 in fines.". In my experience, they have always used the original packaging, and have never even opened the packages to inspect them. So Im hoping he doesnt return anything. It expressly says this in the PayPal Seller Protection terms. Things like this happen. For things like graphics cards your best bet is to sell locally, all cash. I asked what exactly was wrong, what were the specs of the system, and what cooling system they were using. Either way eBay will make sure the buyer gets their money back right or wrong. An item is eligible for a return or refund if it meets one of the following conditions: Item is not as described. The buyer receives the item but claims you sent an empty box in other words, accuses you of fraud. It's okay but would like the other if u still have it.This is a link to my listing with the photos of the top:https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649This is the photo she took of the top that I sent to her:Now am I crazy, or is this not the exact same top?Anyway, how should I proceed with this? If they did, I don't know how they'd be able to verify. I asked them what the item says on the back cause the item i sent has the brand name stamped on the back the item in his photo i suspect is not that brand and will not have the stamp. You would want your copy to be short and engaging, informative but not stiff. I talked to manager and simply were told nothing can be done. What a pain in the ass - of course they probably didnt ban the buyer or anything so theyll just do it again to a seller who isnt as diligent at documenting as you are. You must be new here, in this sub anything and everything is a scam ;). Yet fight is not over, lets see what happens next. I've just had a look at your other listings, and in general most of your photos are underexposed a little i.e. Billing errors include charges for items that you didn't accept or that weren't delivered as agreed, involved the wrong amount, were unauthorized, and certain others. Update: EBay decided on Buyers favor despite all my proof and messages and lack of buyers messages. Plus get a receipt from USPS. 26-05-2020 Thx for the link to reporting a buyer theres a couple people I need to report. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. 26-05-2020 Its unfair they side with the buyers all the time. Locate the order that you placed and select "Return or replace items" which is listed on the right-hand side of your computer screen. Your package was definitely received by GSP in Kentucky, so if that doesn't look like your packaging, then it must have gotten mixed up by GSP and they sent the wrong package to your buyer, or your buyer is pulling a scam. .even though as Musketeers we do like frilly things.. You do not have permission to remove this product association. 04:19 PM, Hey Kimbooley,She was expecting the top to be darker, that's what the issue is. When a buyer disputes an item, the review is no longer an option unless they "accept the item". Remember that if an offer looks too good to be true, it probably is. Ebay claimed that the item was in "different condition". That's why I thought maybe they mislabeled. So Im getting 1 item a day being returned to me by amazon with the reason buyer states defective item but nothing is wrong with the items. I responded to the return but Im really freaking out. what is beyond infinity most expensive car ticket. Sucks!! Now I received eBay buyers protection plan email and they are asking me to go buy multiple eBay gift cards to pay for it.I feel suspicious now. Well tonight I received the above email. Ebay always takes out the fees and send the remaining money to the Bank on file. So eBay took the loss when they refunded me. So, that explains the different labels and (possibly) the Fragile stickers. Otherwise, you can also restart the laptop just by pressing the power button. I've had this happen to me before, albeit for a much cheaper item, but I knew I sent the right item because it was the only one listed, only one I mailed one, buyer claimed it was the wrong item. So, I purchased the shipping label the cost was13.34 which was taken out of my Personal Banking Account but that never happen before, and no total was given me of the balance left from the sale of the boots. There is undisclosed damage to the item. 1.6K 17K views 1 year ago Every so often mistakes will happen. Luckily I was able to contact the Global center and stop the item from shipping to the buyer. I had to help my mom submit a dispute through eBay, as a buyer. Visit the nearest USPS location and fill out a request form. They aren't. Kopes, I was going to say "nice top" but someone might have got the wrong idea about me on They'll either provide you with additional delivery information, send you a replacement, or offer you a refund. The law spells out how to challenge billing errors. Soon afterward, youll be contacted by scammers pretending to be from PayPal, asking for postal tracking numbers. Ebay going to shit with scammers abusing the money back guarantee. Should I try to see if it was mixed up with another package? Ebay basically says, Well we dont know what you actually sent the buyer so we cant be sure whos side to take here so we always favor the buyer.. Most of them are happy new year banners being returned in Febuary. Zero money was left over. If you bought the shipping label through eBay, then the reference # would be correct, not chance that you wrote the wrong # by mistake. They readily cooperate with law enforcement. or the buyer? This looks like a long list but its important to be very diligent when buying or selling on the eBay platform. Its disturbing to me and I dont even know how long I am going to sell on eBay now because of this happening when I send my orders out every time I get an order. Explain that you used a box, not an envelope, if that is the case. 26-05-2020 Is it possible to contact their police department? IN THE LAST STRIDE. Also on my initial dispute call the person I talked to said that I should try and see if they buyer would take a partial refund Really wish this sub didnt have a rule for sharing names of ebayers because thats definitely someone Id add to my blocklist. As much money as eBay is making off us sellers they should not make us cover a refund when a buyer says they never received their product or it is damaged due to shipping or them not telling the truth. Please answer these questions that I asked earlier: You need to tell us this, so that we can give you the best advise. The money will be recovered from you and you will be charged an additional chargeback fee (thats $20 for PayPal, individual credit card companies vary). FedEx. The item I sent out was also tagged, this one is not. The scammer eBay seller keeps the eBay payment, I get full payment from Etsy and the buyer gets his product. Additionally I have filed a local police report (which they closed since they can't prove "who" the offender was) and filed a mail fraud case with USPS. to confirm if the buyer is correct as they just seem to send the item back to me and when I complain to say nothing is wrong with the . If they do not rule you not at fault and release your funds, complain to ebay for business on facebook. Create an account to follow your favorite communities and start taking part in conversations. I sent a seller an offer on an item and she accepted. Never sold on Ebay before. It certainly looks a much darker top in the listing. When a buyer is looking to return an item, get a refund, or otherwise notify a seller of a problem with their order on Etsy, the first thing they must do is contact the seller directly via the Help with Order link within Purchases and Reviews and let the seller know the issue. QUOTE eBay is very aware that scams occur on the website. The item is damaged or unusable: Contact the seller to ask if they'd like you to return the damaged or unusable (example: locked phone) item. I called ebay on July 26th before accepting the return to explain what was going on, and what my hesitation was given the amount of people attempting to scam graphics cards. Ebay found me not at fault and released my funds. Its a battle that sellers will always lose but eBay does help their best sellers that have track records of good sales. Then maybe they won't send it back and you won't have to refund. If you have an item for sale, a potential buyer may contact you and offer to pay over the asking price for it. Cause his photo shows a like kind of item but not the brand or pattern I sent. eBay involves a lot of trust on behalf of the buyer and the seller, but its relatively easy for that trust to be exploited. I admit I rarely ship to Canada, but this does not sound like anything I have experienced before. What can I do in this situation to avoid loosing $900 and the item as well? 04:28 PM. Once it arrived in Canada, they passed it on to Canada Post, who made the final delivery. This has happened a couple of times to us over the years, all part of selling on line Im afaid . Refunds will be processed to the original form of payment no later than three (3) business days after confirmation from the Seller that the item was returned by the Buyer to the Seller. I asked for a picture from the buyer and it was some plastic item. All items are made out of High Quality fabric. It's tough dealing with customer service when they're all Filipinos who don't understand or care. Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? This guide will tell you about the most common eBay scams, what to look for, and how to protect yourself. If it's a scam, call their bluff, tell them to send back the item, if they send you something other than what you sent, report to eBay. Read the feedback other have left for the person. For more information, please see our 01:24 PM. The other thing that is suspect is their account was created the day they ordered the item. That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos have appeared darker on your device than is ideal? Under our eBay Money Back Guarantee policy, if a buyer opens a return case, sellers must facilitate this. The item could have gotten mixed up during a customs check? 26-05-2020 So that makes it look like it is the package but I didn't have any "glass fragile" stickers on it like in the picture. I really feel like I am not getting any protection from scammer buyers on eBay. Unfortunately ebay does not review video, but if I have to go to arbitration I can use that, along with footage from my home security cameras, and my car cam to prove my case. I never sold anything over $300 so this is a lot of money and first ever claim of wrong item sent. They left negative feedback telling me I sent them the wrong item and never sent them a refund, which whcih out of my control, but I posted a rebuttal of them never sending back the "wrong" item in the first place. She is moving to Chicago to avoid painful memories and she put the car in ebay motors they will contact me.. just give me your full name, email and phone number.She has free shipping as part of the deal. e-bay couldnt give two hoots for sellers as long as they are making money. Learn how to spot these common eBay scams targeting both buyers and sellers, and learn how to avoid them. A buyer opened a return, two weeks after I sold a graphics card, claiming it didn't work. The buyer could be lying. Yes it would be a pain. So eBay accepted the return. 09-10-2020 How do they sell my exclusive manufactured trademarked product for lees than I do?? Knowing this, some scammers will buy from you and then demand money be sent through private means so that negative feedback wont be left on your account. @deala0621:There's no point in contacting Canada Post, or USPS. But obviously I cant prove that. The buyer can report the item as damaged to eBay and get a refund, leaving you without your item or the payment. I asked Ron, who was by far the best rep I dealt with, what a seller had to do to prove to ebay that a buyer has sent a different item than what was sold. I think most first-time eBay buyers create their account the same day they place their first order. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. However, for large packages and certain types of express service, UPS is the cheaper . Youll be asked to provide evidence that the buyer returns a different item (I just submitted a pic of the item I sent and the pic the buyer sent me) and sign an affidavit. New replies are no longer allowed. Do not do that. He immediately cancels the order and requests a refund. Just trying to understand. 26-05-2020 People are getting desperate, violent and all kinds of other things lately. Scammers know this and will sometimes offer high quality, brand-name items for sale at a very attractive price.

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