Is there a bug report with microsoft we can upvote to get this fixed? Wait for Windows to detect the mouse again once the installation is complete. I dont know how many mistakes I made because I couldnt see the (expletive deleted) mouse pointer. Id definitely like to hear of a permanent solution to this as its damn annoying. No matter how many ways you try to twist my SPECIFIC ISSUE to fit your answer, YOU ARE WRONG.Gregg. Youinstalled the Splashtop Business app that the technician uses and clicked the +SOS icon to start an SOS session, We gave the remote user instructions to download and run the SOS app and give the technician the 9 digit number, Next, wesaw how the technician enters that number in their app and can remote access and control the user's device, And finally, we saw how to manage your SOS account online, including managing multiple technicians under one account. Connection Installation Remote Print Blank Screen Screen Display Sound Miscellaneous Diagnostic tool I do almost all my work over RDP and this was driving me crazy! response? Below is the remote users computer screen shown in an SOS window on the technicians computer screen. Flashback: March 3, 1971: Magnavox Licenses Home Video Games (Read more HERE.) connect with Splashtop, you should Not log to the windows login of the Console I hope this works Ill know in a few hours/days. Launch the file manager from the control bar. With the Splashtop iOS app, you can remote into your computer and view the screen in real time on your iPad or iPhone. Vincent (the first responding tech have this same information?Why did As it stands, the only Splashtop plans that offer remote printing access are: Additionally, users can only remotely print documents if their desktop or laptop computer uses one of following operating systems: Its also a good idea to remember that the remote print feature is only available during an active remote session. Working remotely from your iPad and iPhone just got a lot easier. The status page has a crappy little display to say it's running but NinjaRMM is still having issues connecting to nodes. Our team will post a response for you at Splashtop support site (your ticket) shortly with a workaround to resolve the corner case win7 issue. Advance Has proxy settings options (No proxy, Auto, Manual) and to set Server, Username and Password. Mouse pointer does not change to resize or hyperlink when hovering over edges of windows or URLs etc. It could be that the computer is frozen, meaning it is not responding to any commands you give it.In this case, the touchpad would also not be working. Change). Lord that was bloody annoying ! I have a system with me which has dual boot os installed. Keep pressing and holding for up to 10 seconds (until the device turns off). This will blank the screen of the remote computer while youre accessing and controlling it so people physically in front of the workstation are unable to watch you work. This method DOES work in my office to connect to a Windows 7 VM or a Win 10 physical computer.Their first response was, "Splashtop and RDP use the same ports, so this would force one user using a RDP/Splashtop to boot the other user off." Aside from the Splashtop black screen issues, this can be caused by other display issues like a blank or failed app window, or the Windows Start menu being too small on screen. If the session is inactive, remote printing features wont be present on the Splashtop dashboard. Step 1: Power off your PC by holding the power button. Say hello to your cursor when editing text again! If the display remains blurry/fuzzy, try restarting the remote session. If youre already familiar with the iOS interface, then this should be very easy to pick up. Its geared specifically for businesses that wish to provide access to remote computers for IT and help desk support. Renaming the file worked Ive tried every driver, policy changes, and display setting changes. With SOS, you can run remote access sessions from your computer (Windows or Mac) or from a mobile device or tablet (iOS or Android). No, I did not, and the reason that I did not ask is because IT IS IRRELEVANT if others have the same problem. Silly me for thinking that all the Splashtop users I see here nearly every time someone asks about remote support would be silent on the issue.Again, look at my scenario of an Exchange problem and someone suggesting Kerio. still the cursor is not visible on the remote computer which i have remoted in to, please help. To start, press this key combination: CTRL+SHIFT+ESC If this opens Task Manager and that window is NOT flickering: The likely cause is Software Compatibility issue causing Explorer.exe to crash repeatedly. Perhaps Mark from Splashtop may have an answer. Smugness, right back at you, except properly backed up this time.--------------"because it allows you to see if the PC is preventing you or splashtop isn't working as it is meant to"IS WRONG. (LogOut/ Unfortunately, this hasnt worked for me I am finding that it will still keep disappearing. After downloading . Think this help any others like me. This black screen will linger for a few seconds, and then the app crashes. But the more budget-friendly plans (Splashtop Personal and Splashtop Business Solo) users must manually switch back and forth between the displays: Please note: The secondary monitor should open in its own window. I was having this issue (or similar) when remoting into my desktop from one our Vspace /Ncomputing client devices. Choose Uninstall. It frustrated me because I see these types of "answers" all over the place that contribute nothing to the conversation and usually end up in them getting derailed, just like this one. Our team reviewed the video. The fixes below should help resolve most, if not all, of these issues: Please note: This requires version 3.2.6.0 or later. View all posts by Cameron Dwyer, Disappearing cursor, Missing cursor, RDC, Remote Desktop. This is indeed helpful, thank you so much. Select Google Chrome and click Uninstall. To continue this discussion, please ask a new question. Is there a solution for the Mac users with the same problem? Splashtop Personal app introduction; Hot Topics. Connect to the target computer. Automatically blank the remote screen when connected. Today I finally had time to google wtf made the cursor disappear. If having to swap between the monitors gets frustrating, you can change the remote computer to only utilize a single monitor. Close the file manager to return to remote desktop control. Based on your instructions I dug out an alternative fine grained solution. I have posted useless answers to others' thread before when I misinterpreted their issues. [Windows Key]- type mouse and use the arrow keys to go to change pointer size [Enter] to select it and then right or left arrow to increase or decrease size brings it back for me. Click here for a blog post on remote accessing and controlling Android devices with SOS. Benefits of a Multi-Monitor Setup Whether you're using your iPad as a second monitor or outfitting it as a multi-monitor setup, there are a lot . Click or a mouse, which will open up to visit the house, but if i can I had to remove the machine from the domain Before doing that . With a comprehensive list of solutions, youre now both more informed and prepared to face these challenges and resolve them. See all Splashtop remote access and remote support solutions. First noticed this behavior after logging in with splashtop. Select Start > Settings > Devices > Mouse > Additional mouse options > Pointer Options and adjust the pointer speed. Follow the prompts to update the driver if prompted. Thanks Gregg. Sometimes it happens to me when I have a second monitor plugged in and doing that usually fixes it. thank you !!!! Gregg, sorry to hear the issues. The instances when Splashtop extended display or remote printer is not working, or users have issues with dropped connections are abnormal and are mostly caused by network congestion or low bandwidth. A quality remote desktop app can be a device changer for the iPad, and there are so many to choose from in the App Store. Keep in mind that the only way someone could access your work computer is if 1) they have a user account within your organizations Splashtop account, and 2) the account administrator set their access permission to be able to access your computer. Splashtop is a leading screen share application that provides fast and smooth remote connection to computers from various devices. someone logs in with RDP remotely, the console session will get logged out, and Number two, even if VNC worked, VNC would prove NOTHING, simply because it isn't Splashtop, and the issue was specific to a certain Splashtop product. Do you get it now? When you begin the session, the remote computer screen will open in a window on your computer. It's also just as irrelevant as your suggestion.Testing SOS was merely curiosity, and the fact that it worked HAD ZERO EFFECT in helping find out why the regular Splashtop product did not work on those problem computers. The "Active" named session should allow BOTH simultaneously.I have sent them proof that it worksa screen shot of a live RDP session on one monitor with Splashtop connected to it on another monitor, and both live. Options are to Reject after the request expires, Allow after the request expires, or Off. I got multiple incorrect answers from them, so I came here seeking better answers, only to be greeted with something that is blatantly obvious (use an alternative), BUT does not address the issue at hand. To connect to your remote computer, open the Splashtop app and simply click the computer you want to connect to. Your inability to acknowledge that FACT (that you are human and you made a mistake) is absolutely BIZARRE. Any quicker keyboard shortcuts? Since the mouse is usb connected, there will be no problems with sharing the device. To verify, connect to a remote computer using RDP (via VPN or protected login as I outlined), then connect to that user's RDP session using Splashtop as in the image below.I appreciate any help!Gregg. If the problem were to persist and you needed something to help you i said "can't you use VNC?" When youre done with the session, just click the End session button at the left of the footer toolbar. useful because it allows you to see if the PC is preventing you or splashtop isn't working as it is meant to. "Cant you just use VNC or something similar?" I realized I messed up when I went to rejoin the domain Step 3. This also works for the issue of a black box around the mouse pointer in Remote Desktop. Was this reply helpful? As Chrome Remote Desktop is a Chrome web-based tool, uninstalling and reinstalling Google Chrome can also fix the problem. "Again, look at my scenario of an Exchange problem and someone suggesting Kerio. 3) After selecting language, press Shift + F10 to open Command Prompt. 3. If your device has a firewall or anti-virus enabled, ensure the following Splashtop processes arent blocked: Windows XP or Server 2003 computers must be, running XP SP3 or Server 2003 SP2 with the most recent Windows updates to support the latest security/encryption algorithms, and have the. Open the app to see if Splashtop runs as intended. Right-click the Taskbar, select Task Manager, and head to the Start-up tab. Now, reboot your system. Below is the fastest and most efficient way to configure this option. Click Start, click Control Panel, and then double-click System. Generally, Splashtop should be fairly responsive with 1.5 - 2Mbps of uplink from the computer being remotely accessed. Chief Technology Officer at OnePlace Solutions. On the streamer computer, navigate as follows: Right-click install_driver64.bat (for 64-bit OS) or install_driver.bat (for 32-bit OS), Create a remote session to the client computer, Once the drivers installed, a virtual display will appear after a remote session begins effectively (usually called SP-DSP00), Show solid color background on remote computer desktop. To connect your mouse to your iPad or iPhone, follow the steps below: Set Up Bluetooth Mouse to iPad or iPhone Open the Settings app Select Accessibility Select Touch Select the AssistiveTouch toggle - this will open a new menu Select the AssistiveTouch toggle at the top to turn it on In the same menu, select Pointing Devices 1) Download the personal app on the device you would like to connect from 2) Create a Splashtop account 3) Download the streamer (splashtop.com/streamer) on the computer you would like to. Thanks for bringing this to our attention. Below weve provided several ways to resolve Splashtop connection issues. For battery-powered ones, open up the battery bay of your mouse and swap in some fresh batteries. Just because you cannot see the value in a suggestion doesn't automatically render it irrelevant. It's possible to use Splashtop and RDP together, but as you connect with Splashtop, you should Not log to the windows login of the Console and should just immediately switch to the RDP terminal session. '"Oh, I understood that completely when I first read it. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Thanks and apology for the issue encountered. I can move in the 3d field, rotate etc, but All Vision Hotkeys for top or side views or hotkeys with features like "Extrude" dont work. USEFUL" comment is USELESS because you failed to read the scenario correctly. If you click to open the toolbar, there will be a number of options available to you. Supports Windows, Mac, and Chromebook. Flashback: March 3, 1971: Magnavox Licenses Home Video Games (Read more HERE.) Its work when I change the guest os one. Try tapping the touchscreen with your finger, and then try tapping the screen with your surface pen. Here is the easiest way to resolve this issue: Splashtop Business Pro offers true multi-to-multi monitor support, allowing users to display their dual office or home monitors side-by-side as if they were physically working from the office. The user goes to the web page and downloads and runs the app. Start by downloading and installing the Splashtop Business app, Access all of the downloads in the left column of https://www.splashtop.com/sos/downloads. Therefore, your recommendation of "Cant you just use VNC or something similar?" Using the Num Lock key Make sure the computer is not frozen by pressing Num Lock on the keyboard. Click " Additional mouse options " on the right side of the screen. I added a "LocalAdmin" -- but didn't set the type to admin. Complex processes are happening to adjust different screen resolutions between home and at the office and this can cause some visual side effects. Splashtop Remote Support (Plus and Premium plan), While operating the remote device, run the application you used for printing, Choose Splashtop PDF Remote Printer from the dialog box, Choose the local printer youd like to print from, While using the Mac, open the App Store. here it is how to use remote desktop mobile application to control a computer. All you need to do is set up your Bluetooth or wired mouse to your iPad or iPhone (see below for instructions) and youll be all set! All remote desktop connections are secure and encrypted. When you start a session to access a Windows computer, there is a checkbox where you have the option to Connect as Admin. Holding down a click is like holding your finger down on the device screen. While remote printing between two identical OS is simple, what happens if you need to print from a Windows to Mac or vice versa? On the Client machine, launch Remote Desktop, and create a virtual desktop connection. It could not be the computer hardware or any other software problem because the choice to connect to the active RDP session DID NOTHING when clicked in spite of it showing in their software. 2) Select your language preferences, and click Next. This black screen will linger for a few seconds, and then the app crashes. I see that type of response, but I don't reply to them because they are not in my post thread. Download Splashtop Wired XDisplay HD - Extend & Mirror and enjoy it on your iPhone, iPad, and iPod touch. Use the Invite Technicians button to invite additional technicians to your account. Troubleshooting - Splashtop Business - Support Splashtop Business - Support Troubleshooting Troubleshooting Explore common questions and troubleshooting tips. You just don't get it. Thankfully the fix is a pretty simple one. Operating system not responding. Sometimes an error message will appear, and sometimes it won't. I posted here because the Splashtop team WAS NOT HELPING because they repeatedly did not read what I had sent to them that CLEARLY STATED the issue was trying to connect to the "Active" session and NOT to the Console session. 1 Comment actions 0 Hit the Settings gear (located beside the name of the remote computer), Change the resolution to Best fit to local computer. If this still doesnt work, try running an older version of the app. Enter your email address to follow this blog and receive notifications of new posts by email. Splashtop did sometimes have a slight lag when screen . They have COMPLETELY MISSED what I am telling them or have given me false information.I have users on Windows 7 who are accessing their work computers from home via Remote Desktop Connection (don't worry, it's only after they authenticate to their WatchGuard firewall. Follow the steps below to learn how to do this: When faced with the reversed scenario (AKA printing from a remote Mac to a local Windows), users must download an alternative reader. "Do you see that your response was no different than me asking a specific Exchange server question in the Exchange forum and getting a "Can't you use a Kerio server or something similar?" Your mouse should now be connected! 6. A relatively new entry into the crowded genre is Splashtop Remote Desktop . The Splashtop onscreen prompts show the 3 steps. Its very easy and straightforward to operate Splashtop when the devices use the same OS (i.e., Mac to Mac or Windows to Windows) so the steps below will be quick and easy to follow. Just open the Splashtop Streamer and choose Install Printer Driver. After LastPass's breaches, my boss is looking into trying an on-prem password manager. I also note the plethora of splash top users that have flooded this thread clambering over each other to help you. During a remote session on the office computer, right-click the desktop; Select Duplicate these displays from the Multiple Displays section. No, Splashtop does not monitor your web traffic while remotely accessing a work computer. "Exchange isn't receiving emails" can you use kerio to see if that receives email? It felt like I am dealing with Dell support techs with their blinders on.I will do their suggested workaround and try it again.Thank your much less frustrating help!Gregg, Mark,The question Any help welcome please before we get onto Splashtop support? Copyright 2023 Splashtop Inc. All rights reserved. I had to remove the machine from the domain Before doing that . Then via the Browse button below select the cursor file beam_r.cur. Change), You are commenting using your Facebook account. Youll get unlimited remote access to your computers at any time, from anywhere in the world. Splashtop wired xdisplay not working is a very common issue for Android OS users. As demonstrated in the video above, its important to remember that the mouse support feature in the iOS 13 update is meant to mimic the iOS touch based interface. Start a Remote Access Session with Splashtop SOS Get your Splashtop Business App ready to start a session Run the Splashtop Business app that you installed above (on your Windows, Mac computer or iOS or Android device). Unfortunately, this solution did not fix my Windows 10 mouse cursor issue while working remotely . Lock the remote computer's keyboard and mouse while in session. (HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Splashtop Inc.\Splashtop Remote Server). Reinstall Google Chrome. Also, you can compare Splashtop with the other remote access tools by checking the Splashtop vs. TeamViewer and RemotePC vs. Splashtop articles. The user only has to run the app, there is no install process. Step 1. Why the BIG DEAL you made out of it? However, all it did was detract from the point.----------------"a sounding board on a forum that, by anyone's logic would be less use than the support department of the software you had an issue with. Heres what well cover in this article to get you started, Install and set up the Splashtop app(s) that you will use to do the remote access, Start a remote access session and control a remote computer, Use your mobile device to navigate and control a remote computer, Remotely access and control Android devices, Manage your SOS account online (manage users on your team and account settings). Haha, you get the award for the most enthusiastic reply posted on my blog. AnyViewer, a powerful remote desktop connection software for Windows Server and Windows PCs, is a great choice. We all make mistakes like YOU did. In the Mouse properties window, change the Scheme to Windows Black (system scheme). NOTE : If you are prompted for an administrator password or for confirmation, type the password, or click Continue. is a KNOWN ISSUE?Gregg. I'm excited to be here, and hope to be able to contribute. To approach a computer remotely, it must first be set up . Our team reviewed the video. Step 2. This didnt work for me, but I have found a workaround: activating Display pointer trails and set speed to minimum. Splashtop is a remote access tool that enables remote workers to access and control their office computers. Follow the steps below to see how: The most recent version of Adobe Acrobat Reader on the local Windows machine will allow you to remotely print to a Mac device. I was about to start digging into Citrix settings. Click " Uninstall " to confirm. Thank you so much for having rescued my life. Because you came on a forum with extremely limited to none knowledge on the software in question after originally not getting the answer you were looking for and getting nowhere with the one and only set of people that could actually help you. It is so frustrating when it disappears . After that, all you need to do is plug in your mouse and it should start working! The Current Sessions list shows you currently running sessions under your account. This has been bugging me since recent windows update. It's ONE specific product with ONE specific issue on SOME computers, and NO OTHER PRODUCT matters, not even one of their own other products. I'm a freelance writer specializing in technical communication. Any way to make it not dissappear. If Clicking represents a touch. Thanks for the comment made me laugh and glad it helped end your frustration. New features in Splashtop Personal App for Android; Suggestions for Best Performance; Why do I get a "satellite" icon on the computer name? Reinstall Google Chrome and try again. Microsoft MVP: Office Dev It was made automatically irrelevant BY YOU the second it mentioned something outside of the specific Splashtop issue and specific requested Splashtop test steps. Users can then drag the monitor window to the second monitor on their home computer as well as expand each one to fill its respective screen. This is usually a temporary loading issue, which means all the user must do is open the recent applications menu on their mobile device. thanks! Down at the other end of the market, the most affordable laser mice still tend to be $5 to $10 more . You can remotely control the computer, open files, and more using the iOS touch based interface. Lock the streamer settings using Splashtop admin credentials. Cookie Notice Before doing anything, make sure the issue isn't a temporary one. was IRRELEVANT to this specific issue. Mouse pointer disappearing when using splashtop for extended display. If your mouse pointer movement disappears, follow these steps to determine if your computer is completely frozen. Check through the settings and adjust any you want to change. Simply locate the device you need from the list, and click the Connect button beside the device's name. Remote Mouse Free. I don't want to post that exact file because I don't know if they want it publicized.Gregg. The GoToMyPC Pro Plan costs $41.50 (monthly-billed price) per computer per month and supports access for 2 to 50 computers. Now hopefully you understand why i said "can you use VNC?". Therefore, you can try repairing MBR and rebuilding BCD to fix the Windows Automatic Repair not working issue. That is why I posted here, asking for a specific set of steps to be tested USING SPLASHTOP, but you answered "Cant you just use VNC or something similar? (since I got my Surface Pro 4). Click Display adapters to expand. "Exchange crashes on install" can you use kerio? Reconnect the mouse. There was ZERO NEED to involve testing other products because I already had proven to them that THEIR product works on other computers and that their software was at fault. With Splashtop Business Access, you can remotely access your Windows and Mac computers from an unlimited number of Windows, Mac, iOS, Android, and Chromebook devices. I love getting comments like yours. I will work with our team actively to help resolve if the issue persists. Thanks a lot There were many other solutions on net, but yours was perfect. Cheers, Glad it worked for you and thanks for leaving the comment , Sadly this fix is temporary, after a while the cursor disappears again . If it continues to crash, try one of the additional fixes below. Whenever you plug in a mouse, it restarts the mouse drivers and this alone could resolve the issue. However, another option besides uninstalling drivers is to reboot a key called VirtualDisplay. Please click on the Eye icon in the toolbar at the top of the screen when you are in a remote session, then click the "Show Remote Cursor" button.

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