- NS heeft, net als waarschijnlijk meerdere grote organisaties, al eerder een team samengesteld dat scenario’s uitwerkt en de contacten onderhoudt met de overheid en het RIVM. Search for information. If your train has been cancelled, you will receive or have received a personalized notification containing the various proposed measures. Can I get an invoice for my purchase of Thalys tickets? Discover My Thalys World; Member Points ... Can I cancel an e-Voucher of €5 or €10 that I bought with My Miles and get a refund for this? From 07/11/2020 until 12/12/2020 only the following trains will be operating: 9424 Brussels-Paris departure at 10:43 In the absence of the required test results, in order to allow clients to make arrangements, a free exchange of their ticket is granted for another departure date up to 15 January 2021. Your ticket can be cancelled online, by phone or at the station. This article was last published on April 3, 2020. Got questions about your rights if a trip is cancelled because of coronavirus? Passengers will, however, be obliged to keep their ticket on them. How do people with reduced mobility benefit from special services and fares? De OV-sector wordt door de overheid en het RIVM op de hoogte gehouden van de situatie rondom het coronavirus. Cookie Policy To find out everything concerning our refund process, look for the category that best matches your request so as to work out what steps to take next. At the moment of the booking, the customer must declare: that he/she does not suffer from COVID-19 or that he/she has not been subjected to a mandatory quarantine period of at least 14 days; We will keep you informed regarding traffic after this date. If the company you booked with cancels your booking because of coronavirus, contact them. Please consult the website Nederland Wereldwijd for detailed information, exceptions and regular updates. General Terms and Conditions of Sale and Use for the Thalys Websites and the Thalys Mobile We will get back to you as soon as possible. We are offering tax help for taxpayers, businesses, tax-exempt organizations and others – including health plans – affected by coronavirus (COVID-19). Please note, terms and conditions apply. For any question or comment, do not hesitate to contact us. Hundreds of holidaymakers complained to the … Thalys website indicates that it is possible to get a refund on tickets purchased for the month of June, but provides this message - Manatee County charities that offer help pay rent and utility bills expect to be overwhelmed because of COVID-19 pandemic. About Thalys 9369 Paris-Brussels departure at 17:25, 9322 Amsterdam-Paris departure at 08:15 in Amsterdam and 10:13 in Brussels   In case you still wish to get a refund for the booking of a flight that will be operated, the Europ Assistance cancellation insurance will refund the part that is not reimbursed by Brussels Airlines, for example in case of illness, accident or decease of the insured person or his/her relatives up to the 2 nd degree. Wearing face masks on the train is mandatory. As a result of the Covid-19 epidemic, Thalys is adapting its capacity and reducing its train supply. It’s worth telling the company when you contact them if you need the money urgently, for example if you’ve lost your job because of coronavirus. Please view the FAQ: Exchanges and refunds. We kindly advise you to consult the official websites concerned. Trade measures: we offer free exchange and refund of all travels from 26/08 until restrictions are lifted. Please be aware we are currently prioritising customers whose plans are immediately affected. Please monitor this page for updates about coverage. - Please note: if your travel has been impacted by coronavirus, eVouchers are available as follows: If your train has been cancelled by us on any date we’ll issue an eVoucher valid for 12 months. Pre-paid bookings should be canceled at least 6 hours before the scheduled pickup time to be eligible for a refund. All Thalys and IZY trains scheduled until 01/09 included are maintained. Eurostar and Thalys will merge in 2021. Trade measures: we offer free exchange and refund of all travels from 26/08 until restrictions are lifted. 9339 Paris-Amsterdam departure at 12:25 in Paris and arrival at 15:44 in Amsterdam Frequently Asked Questions Regarding Airline Ticket Refunds Given the Unprecedent Impact of the COVID-19 Public Health Emergency on Air Travel , United States Department of Transportation (May … https://www.interieur.gouv.fr/Actualites/L-actu-du-Ministere/Attestation-de-deplacement-et-de-voyage, Ministère de l’Europe et des Affaires étrangères, General Terms and Conditions of Sale and Use for the Thalys Websites and the Thalys Mobile, that are over 12 years old and who do not have their main residence in Belgium and, who will remain in Belgium for over 48 hours and. About Thalys Complete our form to request a refund if your travel has been impacted by COVID-19. As COVID-19 disrupts travel, a few airlines are offering WAIVING CHANGE FEE for new bookings Coronavirus: More than £1bn being held in refunds for cancelled holidays. Please be aware we are currently prioritizing customers whose plans are immediately affected. You can make a refund request due to: An exchange : to find out what action to take, please look at our special FAQ All Thalys and IZY scheduled until 01/09 inclusive are kept. Although the merger is not a secret (plans were announced last year) Thalys’ CEO Bertrand Gosselin has now confirmed it will go ahead next year., Editing or cancelling your ticket needs to be done through the original dealer, this may have been Thalys or another dealer. High-speed train operator Thalys will suspend services between Brussels and Germany as well as its Izy trains between Brussels and Paris, the rail operator announced on Wednesday. Search for information. . - Please consult the FPS Foreign Affairs website for detailed information, exceptions and regular updates. If your train has not been cancelled, but you would like to modify your reservation, Thalys has adopted the following commercial measures available on the website www.thalys.com: - If the ticket is exchangeable according to the fare conditions, it can be exchanged before departure with no exchange fees, but with payment of the eventual tariff difference. - A refund by bank transfer of the exact ticket price. The service on board in Premium and the service at the Thalys Bar are suspended. Cookie Settings A request for e-vouchers must be submitted up to 30 days after the travel date. Enforcement Notice Regarding Refunds by Carriers Given the Unprecedented Impact of the COVID-19 Public Health Emergency on Air Travel, United States Department of Transporation (April 3, 2020). Online annuleren Geboekte treintickets annuleert u eenvoudig online. Last updated on the Sunday April 15th 2018. High-speed train operator Thalys has announced that it has been forced to only run 30% of its usual service as of 2 November as a result of coronavirus. Is it possible to add a person to an existing Thalys reservation? In the event of an exchange, for travel between 3 December 2020 and 4 January 2021, if the price of the new ticket is … Eurostar backtracks over coronavirus refunds after complaints This article is more than 7 months old. If you have to travel by train, we will do everything to make your journey as safe and reliable as possible. However, the government made an exception considering the unprecedented circumstances, and gave companies more leniency in issuing vouchers instead of refunds. For any purchase made outside the Thalys.com website, the refund must be processed through the initial purchase channel. Most international trains allow reservations to be made from 4 months before the date of departure (or from 6 months for Eurostar and ICE). Customers who are in possession of a Premium ticket and cannot use the Premium services can request compensation in the form of a Thalys e-Voucher via our online form. These measures apply to our entire network, for all reservations already made (the exchange relates only to the travel d… E.g, "Tickets", "Where can I find my trip reference, ...", Easily create your My Thalys World account. COVID-19 update: Thalys are running a reduced service, check times online. In response, we are providing the following coverage for COVID-19 under our extenuating circumstances policy to help protect our community and provide peace of mind. - Tot eind 2020 geen Thalys treinen naar Aéroport Charles de Gaulle en Marne-la-Vallée. Met Eurostar reist u rechtstreeks van Amsterdam naar Londen. 9364 Brussels-Paris departure at 17:13 in Brussels and arrival at 18:35 in Paris La crise du coronavirus oblige l’opérateur de trains à grande vitesse Thalys de réduire encore son offre. Does Thalys offer special fares for groups? - 9369 Paris-Brussels departure at 17:25 in Paris and arrival at 18:47 in Brussels, 9322 Brussels-Paris departure at 10:13 in Brussels and arrival at 11:35 in Paris Do children benefit from a special Thalys fare? If your OV-chipkaart or NS-Business Card with a season ticket is lost or stolen, then you can request a new card. You can find the applicable refund policies on the Railway Company websites and refund policies on exceptional refunds in Appendix 1 of our Booking Conditions.Please be aware that most reservation tickets are non-refundable and no changes can be made after booking. All Thalys and IZY scheduled until 01/09 inclusive are kept. In order to carry out this exchange, travellers are requested to contact our customer service by telephone (Belgium: +32 2 808 19 17, France: +33 1 83 75 49 69, Germany: +49 6 21 37 90 91 44, Netherlands: +31 800 370 00 00 ). 9459 Paris-Dortmund departure at 15:55 in Paris and arrival at 20:38 in Dortmund Betrouwbaar, gratis en snel op NU.nl, de grootste nieuwssite van Nederland. Your ticket can be cancelled online, by phone or at the station. What do I need to do if the amount of my order differs from the amount of my e-Voucher(s)? 9473 Paris-Brussels departure at 17:55. If you purchased a promotional-price Pass on or after June 1st, 2019 and before April 1st, 2020, you are entitled to an 85% refund (normally non-refundable). We're reporting on how COVID-19 impacts travel on a daily basis. Is it possible to combine a Belgian train ticket with a Thalys journey? - Privacy Policy ... skipping meals and confusion are also symptoms associated with Covid-19 which people should look out for. Thalys, which has similar shareholders to Eurostar, is also happy to offer refunds. Heeft u uw ticket online geboekt bij NS International, dan kunt u contact opnemen met het NS International Service Center: 030-2300023 (lokaal tarief). Cookie Policy As a result of the Covid-19 epidemic, Thalys is adapting its capacity and reducing its train supply. Find out more. U kunt uw tickets annuleren via uw oorspronkelijke verkooppunt. The Belgian authorities require travellers to fill in the Passenger Locator Form (PLF) within 48 hours preceding their arrival in Belgium. Puis-je obtenir un remboursement complet, d'autant plus que le Thalys lui-même autorise les remboursements complets ? Amid economic uncertainty caused by the coronavirus, a half-a-billion dollar corporate tax refund looks guaranteed for Florida’s big corporations. Flights start at just $34. Newsletter : promos, nouveautés, jeux concours, offres partenaires, Affiliate programme If you purchased a promotional-price Pass on or after June 1st, 2019 and before April 1st, 2020, you are entitled to an 85% refund (normally non-refundable). Customers who no longer wish to travel or who wish to postpone their trip to a date later than 15 January can benefit from the specific covid-19 refund conditions specified here. Due to coronavirus (COVID-19) travel advisories, some destinations may be unavailable for certain dates. If your ride is affected by cancellation due to Covid-19, you will be reimbursed and provided with a full refund of the ticket price in the form of a voucher as per the Terms & Conditions. De datum of reistijd kunt u telefonisch wijzigen via Service Center 030-2300023. 9315 Paris-Amsterdam departure at 8:25 in Paris and 9:52 in Brussels  Nieuws en video's over Coronavirus. 9315 Paris-Amsterdam departure at 08:25 in Paris and arrival at 11:44 in Amsterdam Travellers are typically entitled to a refund within two weeks of the cancellation of their trip. LOVEHOLIDAYS is set to refund £18million to 44,000 customers who’ve had their holidays cancelled due to the coronavirus crisis. Several wedding firms have been warned by the competition watchdog after concerns that couples still aren't receiving fair refunds for weddings which couldn't go ahead during the coronavirus pandemic. From 13/12/2020 until 31/01/2021 only the following trains will be operating*: 9424 Dortmund-Brussels departure at 06:58 in Dortmund and arrival at 10:35 in Brussels (only operates on Mondays) In addition, a reservation for the train you wish to take is required to guarantee access on board. The travel restrictions come after southern England was plunged into a Tier 4 lockdown in a bid to suppress a 'mutant' strain of coronavirus. - 9316 Brussels-Paris departure at 09:16 in Brussels and arrival at 10:38 in Paris  Pre-paid bookings should be canceled at least 6 hours before the scheduled pickup time to be eligible for a refund. - You Aren't Alone Insurance companies' pandemic-based premium repayments have not lived up to their earlier promises, U.S. PIRG finds. Refunds Simply download, complete and sign the passenger rights form, then send it to the address provided on it. General Terms and Conditions of Sale and Use for the Thalys Websites and the Thalys Mobile. Due to the recent governmental measures and the evolution of the situation regarding the epidemic, Thalys is forced to reduce its transport plan. 9364 Amsterdam-Paris departure at 15:15 in Amsterdam and 17:13 in Brussels  Find out more. In October, NS and Eurostar launched a new direct service between Amsterdam, Rotterdam , and London amongst empty platforms and empty trains. NS is taking a number of measures to ensure safe travel for everyone. I did not receive the e-Voucher of €5 or €10 that I bought with my Miles, what do I do? For all canceled trains: You can postpone your journey - without additional costs - up to 1 year after the original travel date. 9364 Amsterdam-Paris departure at 15:15 in Amsterdam and arrival at 18:35 in Paris - To request your refund or Pass exchange, please contact customer service before May 1st, 2021. If you are including an attachment with your request, please check that the filename does not include any special characters (e.g. It later extended the window for COVID-19-related refunds to May 31. U kunt uw tickets annuleren via uw oorspronkelijke verkooppunt. Thalys Ticketless: the booking reference (PNR) can be found in your SNCB International and Thalys confirmation email ; Standard "paper" ticket: the booking reference (DNR) can be found in the bottom right-hand corner of your ticket. You can find additional information on the following website: https://www.interieur.gouv.fr/Actualites/L-actu-du-Ministere/Attestation-de-deplacement-et-de-voyage  Do young people under 26 benefit from a special Thalys fare? Due to coronavirus (COVID-19) travel advisories, some destinations may be unavailable for certain dates. Only by phone at our Contact Center (+ 69 33 1 83 75 49). Privacy Policy Real reason your coronavirus holiday refund is being delayed. In order to adhere to COVID-19 safety guidelines, the Thello night train service between Paris and Venice has been cancelled until further notice. We will keep you informed regarding traffic after this date. This rule applies to all stays with a duration from 48 hours. Please wear a face mask on the train. Please submit your request within 60 days of your initial outbound travel date. Need to get to where you’re going a bit earlier or later than you planned? General Terms and Conditions of Sale and Use for the Thalys Websites and the Thalys Mobile Important: Make sure you include your original ticket or a copy of your subscription ticket/BahnCard 100 with the passenger rights form. Travelers whose trip needs to be changed and for whom we have access to contact details will be contacted by e-mail. Customers say they were denied cancellation repayments and pushed to … - To ensure maximum security for its clients and employees, Thalys has adopted exceptional sanitary measures. To be able to board the Thalys with a ticket to the Netherlands, those negative PCR test results must not date back more than 72 hours before arrival in the country (except for children under the age of 13 years old for whom the test is not required). Take a look at the type of ticket you’ve got based on the country you are travelling in, and then see how you can get your journey back on track. Thalys van en naar Disneyland Parijs (Marne-la-Vallée) en Luchthaven Charles de Gaulle zal tot 13 maart 2021 niet rijden. 9375 Paris-Brussels departure at 18:25 in Paris and arrival at 19:47 in Brussels, *This timetable is for informative purposes only and may vary depending on the date. The coronavirus pandemic has seen some universities move their l… who arrive on the Belgium territory from an area that has been classified as a red zone by the Federal Public Service Foreign Affairs in the context of the coronacrisis. Failure to wear a mask may be sanctioned with a fine of 95€ unless authorized by a medical prescription to be presented to the Train Manager before boarding. All Thalys and IZY trains scheduled until 01/09 included are maintained. Find out more. E.g, "Tickets", "Where can I find my trip reference, ...", Easily create your My Thalys World account. Dès l’entrée dans votre gare, vous devez donc porter la protection nécessaire, de même que sur les quais et à bord du train. Newsletter: special offers, news, services, Affiliate programme The network has changed but new travel routes will be added every week. The health and safety authorities of the countries served by Thalys have issued a number of travel and safety instructions. A partir du 2 novembre, l’offre sera ramenée à 30% des possibilités habituelles. Loyalty programme. Unfortunately we are unable to go ahead with our trip to Europe due to the coronavirus situation, and therefore I'm currently cancelling all my travel plans. To request your refund or Pass exchange, please contact customer service before May 1st, 2021. 9339 Paris-Amsterdam departure at 12:25 in Paris and 13:52 in Brussels  Thalys is faster than flying - Paris to Brussels in 1h22, Paris to Amsterdam in 3h20, Paris to Cologne in 3h20, city centre to city centre. Quelques conseils . Since then, the outbreak has evolved rapidly with governments around the world taking swift action to slow the spread of COVID-19. - A refund in Thalys e-vouchers covering the ticket price with a bonus of additional 15€ per ticket. In this case, an exchange must be carried out before the departure time indicated on the initial ticket. 9340 Amsterdam-Paris departure at 11:15 in Amsterdam and arrival at 14:35 in Paris  - How can I cancel my Thalys reservation/get refunded? We will keep you informed of circulations beyond this date. ... we are closely monitoring the development of the situation regarding Covid-19 in our destination countries. Until December 15 2020, a travel authorisation certificate (“attestation de déplacement dérogatoire”) must be presented in order to be able to travel within France. C'est le Thalys du 30 avril au 3 mai. - These guidelines are subject to change. - Do seniors benefit from a special Thalys fare? Talis is dedicated to providing broad access to fast, highly accurate, actionable diagnostic testing at the point of care to ensure better treatment and disease management for patients with COVID-19 and other infectious diseases. The IZY traffic continues to be interrupted. 9369 Paris-Amsterdam departure at 17:25 in Paris and 18:52 in Brussels, 9448 Brussels-Paris departure at 14:43 9435 Paris-Essen departure at 11:55 in Paris and arrival at 16:31 in Essen (limited to Brussels on 25/12/2020 and 01/01/2020) Find all of our coronavirus coverage and travel resources here. Tip: As the number of seats at the lowest fares on Thalys, Eurostar, TGV and ICE trains is limited, we recommend that you book your trip as early as possible. If you need your season ticket, but your replacement card has not yet arrived, you can request a temporary ticked through NS Customer Service. Heeft u uw ticket online geboekt bij NS International, dan kunt u contact opnemen met het NS International Service Center: 030-2300023 (lokaal tarief). My Thalys World Open or close the menu. You have the right to a refund – or you can choose to rebook for another time. need to possess a negative test result based on a test that was done within the 48 hours before their arrival in Belgium. We regret that … In order to do so, you need to keep your original ticket and only contact our call center as soon as the sales for your new travel dates are open(about 4 months before departure). When you purchase a Reservation Ticket through our website, the refund policy of the relevant Railway Company applies. The way in which you can edit your Thalys train tickets depends on how you originally bought your ticket. 9472 Essen-Paris departure at 15:50 in Essen and arrival at 20:05 in Paris Pre-paid bookings should be canceled at least 6 hours before the scheduled pickup time to be eligible for a refund. Port du masque: Le port du masque ou de toute alternative permettant de se couvrir le nez et la bouche est obligatoire dans les transports en commun pour les voyageurs à partir de 13 ans. As from 15 December 2020, passengers who have a reservation for a Thalys that runs after 8pm will be able to travel as planned and will not have to change their travel plans, as announced by the French Government. Can I cancel an e-Voucher of €5 or €10 that I bought with My Miles and get a refund for this? No Big Car Insurance Refund during COVID-19? Suggestions are available, browse the list with the cursor keys from top to bottom. For tickets purchased on www.thalys.com, you can call our Contact Center (opening hours 07h – 22h): For tickets purchased via other channels, please contact your sales point. The Competition and Markets Authority (CMA) … From Sunday 13 December 2020 to Sunday 31 January 2021, the frequency will be adapted as follows: 1 return between Paris, Brussels and Amsterdam (every day) 1 return between Paris, Brussels, Cologne and Essen (continues to Dortmund on Sundays) Bonjour, J'ai réservé 6 billets d'Essen (DE) à Paris et je dois malheureusement les annuler à cause du Corona. 9339 Paris-Brussels departure at 12:25 in Paris and arrival at 13:47 in Brussels The information on our website is based on the travel guidelines provided by the authorities of the French, Belgian, German and Dutch governments. 9369 Paris-Amsterdam departure at 17:25 in Paris and arrival at 20:44 in Amsterdam, 9448 Brussels-Paris departure at 14:43 in Brussels and arrival at 16:05 in Paris Coronavirus: Advice on wedding cancellation refunds due to pandemic 'may be unlawful', says top lawyer. - The TalisOne instrument and associated test cartridges are in development and not currently available for sale. Only by phone at our Contact Center (+ 69 33 1 83 75 49). Does Thalys offer special fares for companies? View our travel information page for refund and change availability during the coronavirus.. Remboursement train thalys pour cause de Coronavirus Bonjour, J'ai réservé des billets de train thalys pour mon stage à l'étranger via SNCF mais il s'avère que mon stage est annulé à cause de la situation actuelle et je n'arrive pas à accéder au formulaire mis en place pour me … Please consult the section “My tickets” in your Thalys account and enter your travel number to find out about the aftersales conditions of your ticket or check your purchase confirmation. &, é, ", §, -, _, [, ^). Concerning TGV INOUI and INTERCITÉS: all train tickets are exchangeable and refundable free of charge until 4 January, until the very last moment. The affect of coronavirus on international travel While the news of the nightly service led to much excitement, the decision to postpone the launch date doesn’t come as much of a surprise. In October, Thalys, which carries passengers from Brussels to France, the Netherlands and Germany, reduced services from around 60% to 40%. The Thalys Lounges in Paris and Brussels will also remain closed. Coronavirus: Who in Bradenton helps with rent and utility bills? Many local resort booking companies are relaxing their refund policies because of the COVID-19 pandemic to give a break to guests who would normally be losing money and vacation dates.

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