Please note, Terms and Conditions vary per Car Rental Company but these will be clearly communicated during the booking process. If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. If this is the case, it will be clearly stated on your voucher. Andra, the Wisecars agent in Lihue, saved the day for me after I screwed up an earlier reservation. How to Cancel Wisecars Car Rental Comparison Subscription on a Mac computer: We clearly highlight car and van hire options with Wisecars that have free cancellation. 185. Replies to negative reviews in < 24 hours. Tap on Wisecars Car Rental Comparison (subscription you wish to cancel) Click "Cancel Subscription". Their cancellation policy is flexible and their customer support seemed quick and very helpful. The customer service I talked to is quite helpful, knowledgeable, courtesy and professional. DeductibleProtection covers theft, vandalism, and damage to the vehicle, including: Wisecars DeductibleProtection products do not cover the following: Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. Super easy to find the right car and booking and paying was unbelievably easy.As we are not from the USA we would have liked much more info in plain speak around insurance as this is something that we are still unsure about until we get to speak with the agent on pick up. In that case, special cancellation terms are presented during booking. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorization and payment. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. In that case, please contact your bank for additional details. My Wisecars booking had to be cancelled also so I contacted customer support and dealt with Maryna who was extremely helpful in dealing with my booking. Do not cancel your booking with the Car Rental Company directly as additional fees may apply. Date of experience: 07 February 2023. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. The rental period can be extended by either arranging it with the Car Rental Company or making a new booking via Wisecars. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. Powered by, We use cookies to give you the best experience. Wisecars does not take responsibility for partners response times. ago If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. What's Wisecars' cancellation policy? To claim one of our Excess Protection products, you will need: Only when all the above mentioned documents are presented and severe negligence is excluded, a refund will be processed. You will see the full list of inclusions available for your rental on Wisecars website when booking the car and you can also find it on your rental documentation. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. The price is at end only a quarter of thee rate! You can safeguard yourself against such extra expenses by purchasing one of our DeductibleProtection Products before your rental begins. There rating is probably false and it never mentioned a basic passage. There might be differences based on offers. At the end of the rental period, you must return the vehicle undamaged and in a clean condition to the correct location and at the agreed time. Wisecars is an online vehicle rental broker. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. Amendments can only be made up to 48 hours before the pick-up time. Each car rental company has its own age requirements, but most will rent to people between the ages of 25 and 70. If you do not agree with any part of them, you must not proceed with your booking. You will have to leave a deposit for the fuel. They also work with sub-par rental companies that will not guarantee the vehicle even if you pre-pay it in full. Dear Mike,Thank you for sharing your customer service experience with us!We will pass along the kind words to Aidana.Have a nice day!Kind regards,Rachel from Wisecars. In all these cases, you will receive no refund of the money you have paid. Even worse, they've created hundreds of fake 'good' reviews to fool people. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. I'm very sorry to hear the car rental did not meet your expectations.If you receive a vehicle that is in bad condition, you must contact the car rental company immediately to change it. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Click on Menu "Subscriptions". Anyone can write a Trustpilot review. damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. If you fail to act accordingly, the Car Rental Company may charge you for damages incurred to it as a result. We continually control the activity on and usage of our website and any abnormal activity on our site deemed as suspicious will result in access being denied. The permit you may need depends on which country youre visitingand how long youre staying. Madina really helped me with my issue after I was stranded in a foreign country and could not get to my rental car in the U.S. She was friendly and I really appreciated the care and attention she provided. When collecting your rental car, it will have a certain amount of fuel in the tank, which will be marked on your rental agreement, and you will have to return the car with the same amount of fuel as you collected it with. Wisecars tipFollow these simple rules and you will end up paying only for the fuel that you have used. Find out how we combat fake reviews. If your flight is delayed or cancelled, please call our customer support team or the car rental company as soon as possible. Please note that any amendment such as modification of the pickup or drop-off location, car group, rental period and/or drivers personal details may affect the rental price, which may be different from what you paid initially. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. The sole and exclusive venue to settle any claim or dispute which might arise out of or in connection with these Terms of Service or Wisecars services is in an England and Wales court of competent jurisdiction. The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. By using our website, we assume you agree to our, Bring a copy of the voucher as well as a full physical driver's license and a credit card, all in the main driver's name to the rental desk. Wisecars will not sell or rent any personally identifiable information. Car Rental Company coverages usually do not cover damages to the tires, car glass and undercarriage, neither costs for the loss of car keys. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. We will send you your rental voucher 48 hours before your pick-up time. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. Both policies will be either: The type of cover that your rental car will have will depend on the car rental company and your pick-up location. provided by the customer's credit card company. Dear Gustavo,Thank you for sharing your booking experience with us!We hope your rental goes as smoothly.Have a nice day!Kind regards,Rachel from Wisecars. Please inform the car rental company straight away if your rental car gets damaged. All bookings include free cancellation up to 48 hours before the pick up time. Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. Our website includes a full description of each car type, including the typical number of passengers and pieces of luggage each can accommodate. We will pass along the kind words to Maryna.Have a nice day!Kind regards,Rachel from Wisecars. Wisecars can not be held responsible for bank fees or smaller refunds due to currency conversion. The Car Rental Company must give its consent to repairs and replacements. You can usually pick up your car an hour early, but you will have to acknowledge that it might not be ready before your arranged pick-up time. Wisecars can not be held responsible for bank fees or smaller refunds due to currency conversion. Create a ticket support@wisecars.com (646) 813-0129 +44 20 4571 5774 +33 1 78 96 87 13 +39 049 784 7864 (646) 813-0129 +34 932 71 68 06 +48 12 211 32 51 United States of America 405 El Camino Real, Box 606 Menlo Park, CA 94025 On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. You can amend your booking information or cancel your booking in a few simple steps. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. In most locations, the minimum renting age is 21 years. ONWise users may obtain an online cancellation quote through our contract administration platform. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Mi az a Trustindex? Cancellation Protection can be purchased only at the time of booking and is not refundable. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Service 36 Value 36 Shipping 18 Returns 26 Quality 30 Please note that all additional drivers must also show a valid driving licence at pick-up. Wisecars will not refund any vehicle repairs, unless the customer has bought excess protection and is eligible for a refund based on the related terms. When you rent a car, you will usually need excess coverage. Thanks! There are too much additional insurances taxes etc. Tradues em contexto de "antes do nicio da locao" en portugus-ingls da Reverso Context : Cancelamentos efetuados entre 15 dias e 72 horas antes do nicio da locao: O depsito de 30% no ser reembolsado. charges that are not related to damage repairs,such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken; your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). Please read the following to know what is included/excluded in our coverage offers. Wisecars is an online vehicle rental broker. By using our website, you are declaring that you accept and understand all aspects of our Terms of Service and the Privacy Policy of our website. Wisecars does not own or operate any Car Rental Companies. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. If you do not return the car with a full tank of fuel, you may be charged a refuelling fee and for the missing fuel at an inflated rate. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our Excess Protection products. No refund will be made if the damage/accident occurred due to the violation of local traffic rules, breach of the rental agreement, or if any of the third parties involved refuse the settlement of the claim. All cancellations outside of the aforementioned timeframes will not be refunded. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. The rental period can be extended by either arranging it with the Car Rental Company or making a new booking via Wisecars. Dear Cheng,Thank you for the great feedback!We're glad you're satisfied with Mateusz assistance, we will pass along the kind words to him.Have a nice day!Kind regards,Rachel from Wisecars. I reached out to Wisecars, who were really understanding of the issues I encountered. Do not cancel your booking with the Car Rental Company directly as additional fees may apply. We cannot be held responsible for rentals rejected if a voucher or rental details are not presented. What's Wisecars' cancellation policy? Moreover, check what sort of specific documents thecar rental companymight require in the voucher or in. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of the State of California. If you fail to act accordingly, the Car Rental Company may charge you for damages incurred to it as a result. Wisecars does not own any physical locations or offices. If you cancel at any time prior to the start of your rental, the money you paid will be refunded less the value of Wisecars Cancellation Protection, a non-refundable product. We continually control the activity on and usage of our website and any abnormal activity on our site deemed as suspicious will result in access being denied. If you are involved in an accident, the local police and the Car Rental Company must be contacted. They were cheap but the quality of the car was the worst I have ever seen on a used car. In case of an airport pick-up, it will state whether or not the supplier has a desk in the terminal. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. Please note that the car rental contract at the offered price will not be concluded until your booking has been confirmed and the necessary payment received. 2023 Wisecars. Here are 8 tips for writing great reviews. All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. I made an error making a reservation and Aidana was extremely helpful taking care of my mistake and finishing the reservation for me.Very pleasant over the phone as well. This product is an additional insurance which covers up to 1000 USD of your excess amount in case of accident. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. Wisecars is not liable for services or bookings not fulfilled due to force majeure. You may also add additional drivers at the rental counter when you pick up your car. 1 Previous_Golf_5959 2 mo. Wisecars will inform the complaint submitter on how to proceed if needed. If you haven't started your trip yet, you can change your drop-off time by amending your booking. The sole and exclusive venue to settle any claim or dispute which might arise out of or in connection with these Terms of Service or Wisecars services is in a California state or federal court of competent jurisdiction. When picking up the car, every driver must present their licence. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. 8 Feb 2023. Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. Cancellations Dealers may cancel a WiseCARE contract by downloading and completing the cancellation form, obtaining the customer's signature, and submitting the final form to Wise F&I via email, fax, or mail. Wisecars will process your cancellation refunds in 7 days. We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. Only when all documents are present and severe negligence can be excluded, a refund will be processed. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. We recommend that upon pick-up of the car you shall check the fuel gauge to ensure that the condition of the fuel tank is consistent with that specified in the Car Rental Agreement. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. Car rental terms are based on the offers and differ from one another - please make sure you've read the terms and conditions. If you have any questions, please feel free to contact us. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. The policy relating to the age of the renter and any additional drivers and the minimum driving experience they hold is determined by the Car Rental Companies at their sole discretion, and according to the legal restrictions applicable in the relevant country. Email Protect your account with two-step authentication Send code In peak periods this may not be achievable. Wisecars does not own or operate any Car Rental Companies. You can check this information on the Wisecars Terms of Service: https://www.wisecars.com/en-us/terms-of-service.Unfortunately, it is hard to comment on this situation as I could not find your booking. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). Please note, it is your responsibility to provide all the above-mentioned documents. My trip to NZ had to be cancelled due to the cyclone that hit the area. Excess Protection covers theft, vandalism, and damage to the vehicle, including: Wisecars Excess Protection products do not cover the following: Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. Please read carefully the terms of the Car Rental Agreement before signing it. After paying and going to pick up the rental I was told that I had to pay an additional $600, which was never mentioned. Minimum age requirements on larger cars may also be higher at some locations. We recommend that upon pick-up of the car you shall check the fuel gauge to ensure that the condition of the fuel tank is consistent with that specified in the Car Rental Agreement. In all these cases, you will receive no refund of the money you have paid. Alternatively, just sign in or register using your Google or Facebook account. Please note, Wisecars Protection Package does not cover damages to the clutch, upholstery or any towing fees. a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an acceptable credit card for the security deposit. If you made a booking more than 24 hours ago and have still not received a confirmation email, it is most likely that the email was blocked by the Anti-Spam service of your email account. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. If you have opened the link with your friend's referral code and logged in to your MyWisecars self-service account, you will receive 15 USD immediately. We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. Mr. Mateusz. DeductibleProtection covers up to EUR 1000 of your deductible. After making a scene, they finally gave us the cheapest and worst maintained car they had and refused to reimburse the difference. www.wisecars.com. Please read the following to know what is included/excluded in our coverage offers. In case you have any question, don't hesitate to contact us through support@wisecars.com.Have a nice day!Kind regards,Rachel from Wisecars. By using our website, you are declaring that you accept and understand all aspects of our Terms of Service and the Privacy Policy of our website. In most locations, the minimum renting age is 21 years. If not, you will need to purchase the cover at the car rental company counter. No charge will be made for amending your booking before the start of your rental. Only when all documents are present and severe negligence can be excluded, a refund will be processed. 2023 Trustpilot, Inc. All rights reserved. Wisecars has the right not to process complaints sent later than 28 calendar days after the drop-off date. If additional information is required, the process may be extended for another 28 calendar days. Just scroll down to the bottom of this page and create a support ticket. All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. Companies can ask for reviews via automatic invitations. However, this is not true. Amendments and changes Amendments can only be made up to 48 hours before the pick-up time. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. Dear Sara,Thank you for contacting us! It is forbidden to use the website of Wisecars for any purpose other than for the personal use of booking a car rental. They may be needed if you wish to make a claim. Very easy process and had the best price on the internet. At Wisecars, we aim to work only with partners who offer a fair fuel policy, so that you will get no unpleasant surprises with hidden extras. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . If you are involved in an accident, the local police and the Car Rental Company must be contacted. Powered by, https://www.wisecars.com/en-gb/faq#contactSection. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . 1 year ago. All rights reserved. Your contract for car rental will be between you and the Car Rental Company. If you're in the 21 to 25 age range, you will likely have to pay a young driver fee. 2023 Wisecars. Please note, we only delete personal data on the request of the individual. Hello!Thank you for sharing your experience with us.We're really happy to hear we could resolve your issue, we're here for you at any time!Have a nice day.Kind regards,Rachel from Wisecars. This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements or because you cannot provide a driving licence, its counterpart, or the required information about endorsements. Please note, it is your responsibility to provide all the above-mentioned documents. Some car rental companies offer the Meet and Greet service at airports (meaning they do not have a counter at the airport and will deliver the car to the airport for the customer).

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