You are solely responsible for any such fees. When you make a booking with us, you acknowledge and agree that we will be acting as an agent only for the relevant tour organiser or travel service provider, including in relation to packages that we arrange, and that neither StudentUniverse nor any of its directors, employees or agents has any liability of any nature in connection with the relevant travel service, except as set out in these Booking Conditions and the Package Travel Regulations. To access our student deals all you need to do is sign up for a FREE membership so we can verify your student status. Where we accept your order, we will confirm such acceptance to you by sending you an email that confirms that the booking has been accepted on behalf of the provider. We aim to provide you with an amazing travel experience. Are the prices I see on your site in U.S. We do not accept any liability or costs incurred that may result from these changes, other than in accordance with the Package Travel Regulations. These travel service providers will in most cases receive your personal information in the country in which they will provide the services to you or in which their business is managed or based. And ICYMI, you dont have to be a student to book on StudentUniverse! However, you can use a debit or credit card with a billing address outside the United States and Canada for all purchases. No, please dont! Please see our Contact Us page for info specific to COVID-19 / Coronavirus. A credit or debit card must be used to confirm any booking. At this time, airlines have stopped issuing refunds to focus on customer service and protecting passengers. Delta and American Airlines are just two examples of major airlines now allowing credit to be used through 2021. We will message those requirements to you (if there are any) prior to you making any purchase. Some countries require insecticide spraying of aircraft prior to a flight or while you are on the aircraft. That page has the latest coupons, promo codes and deals etc. Many airlines are reducing their scheduled offerings and some are cancelling service altogether. These policies and rules are binding on you, so be sure to review them before purchase. So yes, they would ask you to upload some documents before . So call once, get in line and hang tight! A change to your student status will not impact your travel credit. Enjoy the discount! This means different things depending on the airline, but for most major airlines at this point it means we can cancel your current flight and provide a future travel credit equal to the remaining value of your ticket. Regardless of the situation, we have to stick to airline policy. Our agents cannot enter these codes once an order has been placed online. Our liability will in all cases be limited in accordance with and/or in an identical manner to: (a) the terms and conditions of the travel service providers that provide your travel arrangements (which, by making a booking with us, you acknowledge form part of these Booking Conditions) - and (b) relevant international conventions, including the Carriage by Air Conventions (within the meaning given in section 1(5) of the Carriage by Air Act 1961), the Athens Convention of 1974 on the Carriage of Passengers and their Luggage by Sea and the Convention of 1980 concerning International Carriage by Rail. Some products and benefits are restricted to enrolled students and faculty members at accredited colleges or universities and youth 16-25 years old only, others are not, please see https://www.studentuniverse.com/about-us/booking-terms-conditions. Individual services and tour organiser packages. Please refer to the existing refund policies and tuition and fee information which apply under normal circumstances as the following only apply to current COVID-19 and other campus closure concerns. 1 et seq., and administered by the American Arbitration Association under its Consumer Rules. We cannot guarantee the accuracy of any ratings set by accommodation providers. All refunds will be delayed until the situation stabilises. We may check your student, faculty, or youth status prior to issuing a ticket, and may request additional documentation if needed. Travel documents cannot be transferred to another person to use. Get Studentuniverse Refund Policy Promo Code from this link and save money on your next purchase. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. In securing the reservation with your credit card details, you confirm that you and all travelers are over the age of eighteen (18) and that you are solely responsible for the remainder of the payment to the accommodation provider upon arrival. Write a Review. If you already flew the outbound portion of the flight, the credit will be for about half, or the amount of the return portion of the flight. your hotelier) and your travel consultant as soon as possible who will endeavour to put things right. Yes, same airline. It is your responsibility to check the USA Government Travel advisories for your intended destination at https://travel.state.gov/content/travel.html. If a deposit was paid by credit card, you agree that the card may be debited for final payment without further approval by the balance due date. StudentUniverse is not an insurance company. If you do not see a travel credit and believe you have one, please give us a call to confirm. Therefore, where your requested travel arrangements require that your personal information be sent to an overseas recipient (other than any of our overseas related entities), you agree that this is at your risk and we will not be liable or accountable for how those recipients handle your personal information. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts not listed will not be ATOL protected. Beginning October 1, 2021, if you plan to use your state-issued ID or license to fly within the U.S., it is your responsibility to make sure it is REAL ID compliant. For all online air bookings, full payment is required at the time of purchase. Although we specialize in student and youth discounts, most of our promo codes apply for all ages. However, some countries (Iceland, Greece, etc.) StudentUniverse UK has got you covered. We strive to resolve any dispute amicably. We bring to your attention the existence of a 'Community List', which contains details of air carriers that are subject to an operating ban within the EU. Also, current discount deals are available at the link. If you have any objections to your personal information being disclosed to an overseas recipient, please let us know. Baggage is entirely at owner's risk. In the rare situation where you have already been told that the airline has agreed to a refund, please note that it will be delayed. If you want to pay separately, you will need to make multiple purchases. Whether the cancellation is initiated by you or the provider, in addition to any supplier and airline cancellation/amendment fees, we may charge the following fees on a Per Passenger, Per Booking basis in our sole discretion: (A) Domestic US flights: Cancellation Fees: $75.00 / Amendment Fees: $75.00; and (B) Flights to/from the Rest of the World (destinations outside of USA) Cancellation Fees: $250.00 / Amendment Fees: $150.00. You should be able to view your travel credit in the "My Wallet" section of your account when logged into our site. DONT BUY REFUND POLICIES. How do I change or cancel my flight ticket? Please see your booking confirmation email for details of your booking provider and confirmation reference. That depends on a variety of factors, including the Covid case levels in your home and in the destination, your personal health and comfort levels, the restrictions of your home country and destinations and other factors. Please understand we are working as hard as we can to help everyone. Sound good? Tuition and Fee Policies in the Event of Campus Closure. If you cancel within 24 hours for bookings greater than 7 days in advance, some airlines allow free cancellations. Sometimes we and/or our partners are able to offer promotion codes that will give you an even better deal on your flight. In the event that payment has been made to StudentUniverse by credit card, you agree that you will not seek to charge back your payment to StudentUniverse. Before traveling, make sure you check what is required by way of visas, testing or transit requirements for each country you'll be traveling through. If you are actually not allowed to enter a country because of a travel restriction, you may be eligible for a refund, depending on your airlines policy. Which I did and I saw 38 kg at first, then at the last minute 0 bag allowance. All accommodation ratings are set by the relevant provider. If the credit card is declined, you guarantee that you will settle any amounts owing to StudentUniverse immediately by money order or payment in cash. All travellers must have a valid passport for any international travel and many countries require at least six months validity from the date of return. When you book with us we will look after you until you arrive home safely from your travels. Please confirm which airline your credit is with by visiting My Wallet. To find the change rules for your flight ticket, look under the My Trips section of your account. By purchasing a ticket from us, you give StudentUniverse explicit consent to contact your school to verify your current enrollment status. accommodation (c) vehicle rental or (d) other tourist services We will collect all mandatory taxes, however some countries may charge additional departure, hotel or other taxes that must be paid locally. Change rules and fees can vary tremendously. Although we specialize in student and youth discounts, most of our promo codes apply for all ages. Vote. Please contact your airline or refer to its website for detailed information regarding their checked baggage policies, or alternatively please visit www.libertytravel.com/flights/baggage-fees.jsp for more information. You therefore agree not to look to StudentUniverse and/or its affiliates, parent company, employees, shareholders, subsidiaries, officers, directors, successors, agents, and assigns with respect to any act or omission of such providers. If your airline does appear to . Name changes are not permitted in any instance (subject to the section below If you transfer your package holiday). Many airlines are updating their policies regarding travel credit use deadlines. How do I change or cancel my flight ticket due to COVID-19 / Coronavirus? accounting for a significant proportion of the package. Due to the large volume of requests, our teams are currently prioritizing customers whose travel is scheduled within the next 72 hours. We encourage you to review the privacy notices of any third party service provider whose services we arrange on your behalf. Additional fees for baggage may apply. The currency your card will be charged in will be noted at time of checkout (in the US, the vast majority of what you purchase is charged in USD). The tuition rate in force for all programs is based either on program or modality. Such terms and conditions may be disclosed by use of hypertext links. The lead-named traveller must provide written notification. The construction, validity, and performance of these Terms and any disputes between the parties shall be governed by and construed according to the laws of the Commonwealth of Massachusetts, without giving effect to its conflicts of law principles, and any federal laws applicable therein. You authorise us to charge all amounts payable by you in relation to the services provided to the card designated by you. Please note, your ticket may still be subject to StudentUniverse cancellation fees as per the penalties listed under the rules of your ticket. Airlines allow this for international travel, but do not allow it for travel solely within the U.S. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. In addition, travelers returning to the US from abroad will be required to quarantine at home for 7 days after traveling. StudentUniverse is not an insurance company. are beginning to reopen to travelers who have been vaccinated. Yes, your travel credit is good for the same airline as your original flight. All rights reserved. If your airline does appear to allow refunds, we recommend following up with us in 4-6 weeks to follow-up. +1 617 321 3281 if you booked online through our website. Please note that most cancellation fees range from $200 to $450 depending on the ticket and that Basic Economy tickets or flights that have already been partially flown are never refundable. Bad. You must contact your airline directly and or visit its website for specific information regarding these guidelines and/or any additional fees. Please note that carriers may be subject to change. Please contact us by phone if you are having technical difficulties on our site. combination of at least two of the following components selected before StudentUniverse is committed to protecting the privacy and confidentiality of your personal information. Transport and accommodation providers have differing cancellation policies and rules. If your flight gets cancelled by the airline and you still need to fly your best options are to either call us so an agent can re-book you or simply purchase another flight. However, sometimes the deal may not be available for all dates or to/from all airports. Keep in mind that Basic Economy flights and partially-flown itineraries are not eligible for refunds. Any request for changes to be made must be in writing from the leadnamed traveller who made the booking. If your travel is further out, please wait and call us closer to your flight or message us via email or facebook messenger. It is because by booking tickets from the StudentUniverse, you give the platform a right or consent to verify your current enrollment status. :). However, StudentUniverse and its affiliates, parent company, employees, shareholders, subsidiaries, affiliates, officers, directors, successors, agents, and assigns do not own or operate any entity that provides goods and services for your travel, including, without limitation, lodging facilities, airline, vessel, motor coach, or other transportation companies, guides or guide services, local ground operators, providers or organizers of optional excursions, food service providers, etc. advance purchase tickets and non-flexible fares) may not be changeable after a reservation has been made and any alteration could incur a cancellation charge of up to 100% of the service cost. Please understand that travel service providers may not be able to accommodate every request. If you do not obtain the necessary travel documents, you will be denied boarding and lose the full value of your ticket. If you want to cancel or change your flight and you know and agree to your airline's policy, you can do so yourself by going to the "My Trips" page and following the prompts. Some airlines permit accrual of frequent flyer points/miles for our Student/Youth plane tickets, and others do not. Airlines can deny boarding without the proper identification. When youre ready to use it, you can check flights on our website to have an idea of what you want. Your rights under your contract for travel arrangements will depend on the type of travel arrangement you book with us, which will be either a booking for package travel or for one or more individual travel services. Cancellation received 59-30 days before departure of first product to depart in relevant booking: Deposit shall be held and an amount equal to 50% of the remainder of the payments made by you in respect of the cancelled product shall be refunded to you. Please ask us to confirm what protection may apply to your booking. www.cdc.gov. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. The purchase of your travel booking constitutes a contractual agreement between the traveler(s), customer(s), and/or purchaser(s)(collectively as you and traveler), and Studentuniverse.com Inc. (StudentUniverse, we, us), pursuant to the following terms and conditions (Terms, Agreement): Please read this entire agreement carefully. We have no responsibility for these services, nor do we have the authority to make any warranty or representation regarding their standards. It is entirely at the airlines discretion to provide you with a seat on a later flight. Most properties and vehicle rental/leasing companies require a credit card imprint at check-in. Travelers are responsible for ensuring that they have all necessary travel documents and visas. Were all working overtime to try and help as much as we can. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. Please contact us to see if your booking qualifies. We strongly encourage you to check all dates, details and restrictions (including whether the booking is non-refundable, non-date-changeable or subject to cancellation and amendment fees). . All orders are subject to acceptance by us acting on behalf of the provider. If you require your confirmation email to be resent please contact us. Tuition and Fees Refund Policy. Please speak to one of our consultants for further details. Am I eligible to purchase a ticket? If you require your confirmation email to be re-sent, please contact us (email to: All accommodation details and contact information are printed on your booking confirmation email. Prices are subject to increase prior to the time you make full payment. StudentUniverse does not own, operate, manage or control these independent suppliers of services and is not liable for their acts or omissions. Your travel service providers will be identified on your quote or travel documents and their respective terms and conditions will be available directly on their websites or by contacting them. We are happy to advocate for a refund if your flight was cancelled, however, we are bound by the airline's policy. Yes, and this depends on the airline's policy. If you have made a booking with us for an individual service or for a pre-arranged package organised by someone other than us our obligation to you is to (and you expressly authorise us to) make travel bookings on your behalf with reasonable skill and care and to arrange the relevant contracts between you and travel service providers on your behalf. It is your responsibility to ensure you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation. Additional costs are your responsibility. comments . Transport and accommodation providers have differing cancellation policies and rules. You can also update your email address to a more permanent one on your account any time. For all passport holders, our consultants can obtain specific information from an external visa advisory service provider on your behalf (if you wish, we can assist you to obtain visas through this external service and fees will apply). It is your responsibility to ensure you have valid travel insurance that covers and is appropriate for your needs. Please note that we can *NOT* reinstate your flights for you if you cancel them. Dollars? How do I book seat assignments and meal requests? Each airline has a different policy, but most require you use the credit by the end of this year, and may require you use it for the same route (although it depends on the airline). You also can't split it between multiple flights. Eligibility, Joining, and Website Information. A refund must never exceed the original payment amount. Certain airfares and services (including some packaged airfares and services) are booked at especially competitive rates which may require payment in full at the time of booking and may be non-refundable. Please know that we understand and empathize with your frustration over this situation. This is very common, just make sure you have the card holder's permission! The right and obligation to arbitrate under this provision shall extend to any claim by or against StudentUniverses affiliates, parent company, officers, directors, employees, agents, or contractors. To find out if there is a fare difference for the change you are looking to make, please contact us by phone. All such providers are independent contractors and are in no way affiliated with StudentUniverse or any of StudentUniverses affiliated entities. Where the combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018 ("Package Travel Regulations") you will benefit from all EU rights applying to packages. Packages cover a Travel credit is stored on your StudentUniverse account for future use. They may change due to air traffic control restrictions, weather conditions or operational requirements. When you buy an ATOL protected flight or flight inclusive travel through us you will receive an ATOL Certificate. If you are not finding a price point that works for you, continue to check to see if something becomes available. Some bookings and other products and services made available by StudentUniverse are subject to additional terms and conditions disclosed to the buyer during the order process.

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