For more information about how DreamMapper processes your data click here. Buying a CPAP machine outright offers several advantages and can be the most cost-effective option. To do this you will need to register for a DreamMapper account or sign into your existing account using either the DreamMapper app on your moble device or via the DreamMapper website on your desktop or laptop computer. While Philips recommends patients to discontinue use of your device and work with your physician or Durable Medical Equipment (DME) provider to determine the most appropriate options for continued treatment, we understand that many are not satisfied with this answer. The issue relates to certain ventilators, Philips CPAP (Continuous Positive Airway Pressure) and BiPap (Bi-Level Positive Airway Pressure) sleep apnea devices. Using alternative treatments for sleep apnea. You can sign up here. Accept terms and conditions. We know that you are eager to find out when youll receive your replacement CPAP, BiPAP or Mechanical Ventilator device. This is a potential risk to health. Please open the DreamMapper app on your mobile device and enter your Username and Password and click Login. Keep in mind that the CPAP recall is an ongoing situation, so information from your health insurance provider or Medicare may change. The Philips Learning connection hosts educational modules that provide overviews of the DreamStation 2 and DreamStation 2 Advanced. Philips Respironics DreamStation AutoSVPlease Note: Philips has stated there are possible risks to users related to the sound abatement foam used in certain Philip's sleep devices currently in use. To do this you will need to register for a DreamMapper account or sign into your existing account using either the DreamMapper app on your moble device or via the DreamMapper website on your desktop or laptop computer. Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox. Heres a list of Philips CPAP recall model numbers: Skip to: How do I know if my device was recalled? section for steps to check your specific machine. By clicking on the link, you will be leaving the official Royal Philips Healthcare ("Philips") website. Information for Philips Respironics DreamStation users, How to transfer prescription settings from youraffected device so Philips Respironics can begin to prepare your replacement device, Using a new account on your mobile device. FAQ 1. Begin registration process 3163 1432 1800-28-63-020 9am-6pm (Mon-Fri) You are about to visit the Philips USA website. The issue is with the foam in the device that is used to reduce sound and vibration. Select your mask type and specific mask model. Click Return to Login after successful password reset. You will be using Bluetooth to transfer your therapy results to the DreamMapper app. This could affect the prescribed therapy and may void the warranty. We have developed a comprehensive plan to replace the current sound abatement foam with a new material that is not affected by this issue and have already begun this process. Items of Personal Information to be Collected Note: If you are using a mask from another manufacturer, please select Mask Not Listed. In most markets, devices currently authorized for repair and replacement include DreamStation CPAP and Bi-level devices, DreamStation ASV devices, and DreamStation ST/AVAPS devices. You can create one here. The advocacy demonstrated by the AASM has not been confirmed as a solution from CMS, however, so the best course of action is to call your Medicare or Medicaid provider directly regarding new sleep studies, reimbursement for repair costs, or the issuance of a new device. We strongly recommend that customers and patients do not use ozone-related cleaning products. Success. Proof of purchase is a printed receipt from the shop where you bought your item or a pdf document from an online shop. Products that are not affected may have different sound abatement foam material, as new materials and technologies have become available over time. Philips Respironics continues to monitor recall awareness for affected patients [1]. The Company may provide a part or all of your personal information to a third party to facilitate the work. You can create one here. Enter the captcha characters. We have completed all requests by Philips Respironics and we eagerly await a plan that will allow us to provide actionable solutions to customers. Then you can register your product. For further information about the Company's collection and use of personal information, please click the URL below. You may have a high deductible or perhaps you have preferences for a specific vendor that isnt covered under your current policy. If you already have a DreamMapper account but do not remember your Username, please note that your Username is your email address. Please read carefully and fully understand all terms of "Service Agreement" and "Privacy Policy", including but not limited to: to provide you with services of your usage of the device, we need to collect personal information like information about your device,operation log, etc.. You can view, change, delete personal information and manage your authorization at "Settings". Please review the attached. Based on the extensive testing and analysis that we have done over the past 18 months - working with five independent certified laboratories, as well as third party experts and physicians - we now have a complete set of results** for the first-generation DreamStation devices. If you are considering purchasing a new machine to replace your Philips Respironics device, you must have a current prescription. The company anticipates the rework to begin this month. As we learn more, we will update our customers via email and the CPAP community at large using this blog. Additionally, Philips Respironics suggests patients review the age of their devices, as they are typically recommended to be replaced after five years of use. We encourage you to read it if youre experiencing hardship during this recall. This foam is cleared for use by the FDA in the DreamStation 2 CPAP device and authorized as part of our remediation. Any links to third-party websites that may appear on this site are provided only for your convenience and in no way represent any affiliation or endorsement of the information provided on those linked websites. This means you can set the Ramp Plus presusre once and there is no need to restart it each night. Many of the Philips Respironics CPAP, APAP, and BiPAP machines sold from 2009 onward except the DreamStation 2 used this type of sound abatement foam and are impacted by this recall. Luna 2 CPAP Review: How Does It Compare to the DreamStation? You can prevent Flurrys and Philips' collection and use of data (cookies and IP address) if you opt-out after you close this screen. If you continue using your device, please note that ozone is referenced by Philips Respironics as a potential contributing factor to degraded foam. The risks include that the foam may degrade under certain circumstances, influenced by factors including use of unapproved cleaning methods, such as ozone.Product DescriptionThe Philips Respironics . U.S. only: If you are looking for more information on how to use your new device and become familiar with it, you can visit www.philips.com/ds2-replacement for more information. Have the product at hand when registering as you will need to provide the model number. In this video, we will be going into detail about the process to register your device on the Philips website. The following products listed are affected by the recall notification / field safety notice: Continuous Ventilator, Minimum Ventilatory Support, Facility Use, Also known as BiPAP Hybrid A30Ventilator (A-Series), Also known as BiPAP A40 Ventilator (A-Series), Also known as BiPAP A30 Ventilator (A-Series). Philips Korea Corporation (hereinafter the "Company") values your personal information and complies with applicable laws and regulations for personal information protection, including the Personal Information Protection Act. Philips Respironics received authorization from the U.S. Food and Drug Administration (FDA) to restore affected first-generation DreamStation devices by replacing the PE-PUR sound abatement foam with a new material. As a first step, if your device is affected, please start the registration process here. We are advocating on your behalf to get quicker updates and more information about the situation as it evolves. Below youll find a list of commonly asked questions about the CPAP recall. By clicking on the link, you will be leaving the official Royal Philips Healthcare ("Philips") website. Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox. With your MyPhilips account you can: Access all your product information in one place (orders, subscriptions, etc.) Unlike the DreamStation CPAP device, the DreamStation 2 CPAP Advanced device features the Ramp Plus feature where a user can select a comfortable start pressure. What can I do with a My Philips account? How it works 1. For more information on the recall notification (U.S. only) / field safety notice (Outside of U.S.), as well as instructions for customers, users and clinicians, affected parties may contact their local Philips representative or visit. This could affect the prescribed therapy and may void the warranty. 2. If you are used to using a DreamStation CPAP device and have received a new DreamStation 2 CPAP Adanced, this new device has also been set to the same prescription settings as before and is ready for use. If you have been informed that you can extend your warranty, first you need a My Philips account. On June 14, 2021, Philips Respironics announced a voluntary recall for certain CPAP, BiLevel PAP, and Ventilator Devices due to two issues related to deterioration of the sound abatement foam used in these devices. Review of this assessment has determined that exposure to the level of VOCs identified to date for the first-generation DreamStation devices is not typically anticipated to result in long-term health consequences for patients. You are about to visit a Philips global content page. You can refuse to provide the Authorization for Collection and Use of Sensitive Information. 6. to help you and your patients succeedtogether. In some cases, this foam showed signs of degradation (damage) and chemical emissions. After youve registered your machine with Philips, you may be asking, what are my options for continuing therapy while I wait for Philips to send me a replacement machine or repair kit? If you are using a mobile device to transfer your data, we recommend using a second device to read through the step-by-step instructions for an easier set up and transfer process. on the latest safety communications from the FDA. If you do not remember your DreamMapper password or need to reset it: Click Forgot your password?. Register your product and start enjoying benefits right away. Whether you choose to buy a machine outright or through your insurance company or pursue options through a government assistance program or donation initiative, CPAP.com is here to help you navigate the CPAP recall. During the registration process, Philips Respironics will either let you know your machine is not included in the recall or provide you with a confirmation number. Have your DreamStation device serial number available (begins with the letter J and is 13 characters in length). Both the DreamStation CPAP and DreamStation 2 CPAP Advanced include an identifiable Therapy ON button. Please contact your Philips representative if you are in need of a loaner Trilogy Evo device for a patient. Next If you already registered your device and want to be considered for prioritized replacement of your device, you may update your existing. Plus, most insurance companies require you to rent your equipment for a certain period of time and many require compliance monitoring to protect their investment. Whether in the judgement of the treating clinical team the benefit of continued usage of these ventilator devices may outweigh the potential risks identified in the recall notification. Both the DreamStation CPAP and DreamStation 2 CPAP Advanced include an identifiable Therapy ON button. DreamStation Go: Whether you're traveling for business or venturing out on the vacation of a lifetime, DreamStation Go provides an easy, reliable and portable PAP experience for users who . We Asked A Sleep Doctor About The Recent CPAP RecallHeres What He Said, Ultimate How To Guide: Best Ways To Clean Your CPAP, A Complete Review of the Lumin CPAP Mask Cleaner in 2023, ResMed AirSense 10 CPAP Machine Review Updated 2023 Card-to-Cloud Model, A-Series BiPAP Hybrid A30 (not marketed in US). Pricing for CPAP, APAP, and BiPAP machines vary; the average cost of a CPAP machine ranges from $300 to $850, though those with advanced technology features can cost more. scanning technology for the right mask fit from the start. After careful analysis, we issued a Recall Notification in the US and a Field Safety Notice in other markets. One of the more complex aspects of the recall has been creating remediation options for all variations of affected devices. You will be using Bluetooth to transfer your therapy results to the DreamMapper app. No matter what type of health insurance coverage you have, you should call your health insurance group soon to see which steps you need to take once youve registered your device and spoken with your doctor. Confirm the new password in the Confirm Password field. We are absolutely committed to supporting the worldwide community of patients who rely on our Sleep & Respiratory Care solutions for their health and quality of life, and the physicians and customers who are dedicated to meeting patient needs., Philips Respironics identified there is risk the PE-SUR sound abatement foam may degrade into particles which may enter the devices air pathway and be ingested or inhaled by the user, and the foam may off-gas certain chemicals. 2. By design. Connect your DreamStation Your DreamStation has built-in support for Bluetooth which will connect to your mobile device and transfer your therapy results. This is a potential risk to health. This is a potential risk to health. Mandatory items: Time of device use as per the patient's use, prescribed pressure, degree of mask leak, and periodic breathing rate Bluetooth pairing and data transfer Once you have created your account, please select your mobile device operating system below for specific instructions on how to transfer the data from your current device to DreamMapper. Enter your Username and affected Device Serial number. 5. We thank you for your patience as we work to restore your trust. This includes Dreamstation, Dreamstation Go, Dreamstation ASV/ST/AVAPS, System One, and Remstar SE Auto . Each day more information becomes available. 2. By clicking on the link, you will be leaving the official Royal Philips Healthcare ("Philips") website. You are about to visit a Philips global content page. Under normal circumstances, most private insurance companies replace your CPAP machine if youve had it for five or more years. We are aware of the concerns raised by this information and we are sincerely apologetic for any disruption of care or inconvenience that may have been a result. Flurry will not associate your IP address with any other data held by Flurry. To register your product, youll need to log into your MyPhilips account. We understand the profound impact this recall has had on you, and that for those who are waiting for a repaired or replaced device, this progress cant come quickly enough. Our update in November 2021 provides broadened guidance regarding affected CPAP, BiLevel PAP and Mechanical Ventilator devices, and mechanical ventilators, as follows: For patients using BiLevel PAP and CPAP devices, talk to a health care provider to decide on a suitable treatment for medical conditions, which may include: Using another similar device that is not part of the recall. 2. Create a new password following the password guidelines. This effort includes wide-scale, global ramping up of manufacturing, repair, services, supply chain and other functions to support the correction. Also, sound abatement foam in unaffected devices may be placed in a different location due to device design. On behalf of Philips, Apptentive will use information about your device (such as manufacturer, model, and operating system), app usage patterns, and information you elect to provide (such as survey responses or feedback) to provide services to Philips to help them understand App usage, provide support, and improve their products and services. Purpose of Collection and Use of Personal Information Sharing your sleep therapy data provides them insight on how you are complying with your prescribed sleep therapy regimen. We are partnering with clinicians and business customers throughout this process to ensure were doing all we can to help you and your healthcare needs. All rights reserved. (This includes a request for temporary suspension of the 90-day adherence rule for continued coverage of a PAP device.). We are aware of the concerns raised by this information and we are sincerely apologetic for any disruption of care or inconvenience that may have been a result. Please be assured that we are treating this matter extremely seriously, and are working to address this issue as efficiently and thoroughly as possible. Philips Respironics will continue with the remediation program. Please visit mydreammapper.com by clicking the Login button above. On behalf of Philips, Flurry will use this information for the evaluation of your use of the App, compiling reports on App activity for Philips, and in order to provide other services relating to App activity and use of the App to Philips. Please note that it is important that you only use approved cleaning methods for our devices and masks, as unapproved cleaning methods such as ozone may contribute to foam degradation. To register a product you need: MyPhilips account Model number Date of Purchase Proof of purchase (optional) Promotion details (if applicable). 2. We recommend you upload your proof of purchase, so you always have it in case you need it. You can still register your device on DreamMapper to view your therapy data. To register a new purchase, please have the product at hand and log into your MyPhilips account. We recommend you upload your proof of purchase, so you always have it in case you need it. If you are used to using a DreamStation CPAP device and have received a new DreamStation 2 CPAP Adanced, this new device has also been set to the same prescription settings as before and is ready for use. You can log in or create one. These issues may result in serious injury that can cause permanent impairment or even be life-threatening. Further testing and analysis is ongoing. If you are using a mobile device to transfer your data, we recommend using a second device to read through the step-by-step instructions for an easier set up and transfer process. Using alternative treatments for sleep apnea. Can I trust the new foam? Since hearing the news we have been in daily communication with Philips Respironics to understand what aid we can provide our customers. Once set, the device will automatically start at the selected Ramp Plus pressure with all future therapy sessions. Create a new password following the password guidelines. Due to technical reasons, we are currently not supporting registrations for medical devices like CPAP and BIPAP. Doing this could affect the prescribed therapy and may void the warranty. The recall effects millions of units and replacement isn't coming for a long. If you allow us to use this information for marketing purposes, we may send you marketing messages based on your device model. December 2022 update on completed testing for first-generation DreamStation devices, Jan Kimpen, Chief Medical Officer, discusses what the test results mean for healthcare providers and their patients, Jan Bennik, Head of Test and Research Program, explains the details behind the testing results. To improve our service quality and deliver up-to-date information and newsletters (text/email) In that case, your use of the service provided in this application through collection of sensitive information may be restricted. The devices included are CPAP machines due to issues related to the polyester-based polyurethane sound abatement foam used in its continuous and non-continuous ventilators. U.S. only: If you are looking for more information on how to use your new device and become familiar with it, you can visit. Proof of purchase may be required to take advantage of a promotion or request a repair under your warranty. Philips Respironics is the leading provider of innovative solutions for the global sleep and respiratory markets. Apologize for any inconvenience. There are many reasons people choose to purchase a CPAP machine outright, even if you have health insurance. This process should take about 10 minutes to complete, but may vary based on internet speed or device used. We have trained service professionals on hand who can make sure that the affected foam is completely removed, safely, and that the new silicone foam is inserted correctly. With regard to mechanical ventilators, Philips is deploying a permanent corrective action to address the issues described in the recall notification. Please visit mydreammapper.com by clicking the Login button above. On June 14, 2021, Philips Respironics issued a voluntary recall of its CPAP, BiPAP and mechanical ventilator devices. With focusing all capacity on the recall, Houten said that approach has a consequence that we will not be able to serve new customers, so theres going to be a shortage in the field.. Fill out the registration form (leave Mobile Phone blank). Providing DreamMapper with the mask that you use for your therapy will allow us to assist you in obtaining good mask fit. If you do not have a second device available we suggest you print out the instructions. You can still register your device on DreamMapper to view your therapy data. Per the Philips Respironics recall notice: We cannot stress enough that Philips is treating this matter with the highest possible seriousness, and are dedicating significant time and resources to address this issue. Learn more about the full recall process here. Flurry Analytics uses cookies or similar techniques, which are text files placed in your App, in order to help the App to analyze overall traffic patterns through our App. If your product is eligible for extended warranty, first you need aMyPhilipsaccount. This is a realistic look at what you can expect when removing the Foam from your recalled Philips DreamStation 1. Agree To improve treatment adherence by analyzing information of patient's CPAP use and delivering the analysis results to the patient When you provide the Authorization for Collection and Use of Personal Information below, you can use services for improved enhance treatment adherence through this application. Our trained service professionals can make sure that the affected foam is completely and safely removed, and that the new silicone foam is inserted correctly. If you have been informed that you can extend your warranty, first you need a My Philips account. The serial number is located on the bottom of your device and it begins with "P" or "J" and contains 13 characters or begins with "D" and contains 14 characters. If the product does not perform after following the FAQs & troubleshooting steps.

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