The WEX Accepting Merchant Network draws over 4 million fleet drivers to your locations. Which I give them, but now Im denied? When entering a fleet card in your My Wallet, add the prefix number for the first 6 digits of the card, then add the last 4 digits of the account number. To make things a little more confusing, there are multiple types of fleet cards: universal, store branded, and fleet branded. MORE THAN A SECURE WAY TO PAY, WEX FUEL CARDS HELP KEEP EXPENSES UNDER CONTROL. Apply Now! Click Finish. Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS 90 percent rule (where 90% of gross sales meet eligibility requirements). Also, 45,000 US maintenance locations accept the card, and there's no annual or monthly fee. We had NEVER HEARD OF THEM. WORST COMPANY I HAVE EVER HAD THE MISFORTUNE TO DEAL WITH!!! However, now that the claims are being denied and I cannot access my account my HR Department states they cannot get involved. The benefits are straightforward. We called them about an invoice that looked wrong, because there was only one drivers purchases listed. We find that their service and management algorithms are needlessly obstructive. To add new prompts, follow these steps: You can also reach us by filling out a quick form with information to assist you. Emergency Roadside Assistance Roadside Assistance through the National Automobile Club (NAC) is available for State of Missouri WEX card customers. The Nikon Z 26mm f2.8 Lens is the slimmest, lightest Z series full-frame pancake lens ever. Ive made several attempts to contact WEX to resolve these charges, but I was never able to reach a representative which is completely unacceptable. The money code information displays at the top of the screen. With inflation at four-decade highs and consistently rising fuel costs, there is sufficient evidence that consumer sentiment may sour. WEX Fleet Fuel Cards Fuel prices rise and fall, but your business always needs an edge Fill up company vehicles anywhere. Get clarity before you switch. Been paying late fees for 8 months and just noticed. Click the desired card # to view its details. No cares when I called to tell them a $75 late fee on a $card fee was atrocious. Karma wins in the End Businesses still need to be conscientious of the different types of fleet cards offered by numerous vendors and their unique details in accepting fleet cards. How to Assign a Driver's Name to an EFS Fuel Card, EFS Fuel Card: How to View a Credit Balance, How to Make Online Payments for Your EFS Fuel Card, EFS Fuel Card: How to Create a One-time Cash Advance or Remove Cash, How to Set Product Policy Limits on Your EFS Fuel Card, Inventory Information Approval System (IIAS). Wex Inc. has also been fined over $35 million in the US for banking and investor protection violations. A fraud claim will require me to close my account and open another ( a couple of hours ) Purchase new checks ( more money ) advise my customers of new wire instructions ( more hours ), set up the bookkeeping files for the new account ( more time ) and monitor outstanding checks until they all clear ( more time ). EVEN THOUGH ITS IN THE NAME OF THE BUSINESS? Before You Switch Processors, Find Out How Other Businesses Got Fee Refunds From Their Current Processor. Differences Between Fleet Cards and Commercial Credit Cards, Costs to Accept Visa or Mastercard Fleet Cards, Providing Level 3 Data: Equipment for Fleet Cards. Im paying it off in a couple weeks and closing the account. Most horrible experience with fuel cards. UPDATE: Not menti. Description of Complaint: WexLocationCode.setTransientValue("wex02"); Agencies can call 1-800-438-9140 to speak with a WEX representative concerning a WEXPay transaction. ERGs drive diversity by fostering new bonds and communities across the company. Focusing on diversity also means focusing on inclusion. Merchant Cash Advance Wont return as a customer. Below we will discuss what is a fleet card, the benefits and drawbacks of accepting them, and what is involved in accepting fleet cards. For example, BP may offer rewards on its Business Solutions Fuel Mastercard if the card is used at a BP station, but not offer the rewards if its used at a non-BP location. In addition, your drivers will enjoy pay-at-the-pump convenience and 24/7 support for fueling and PIN assistance. The interchange rates can be thought of as the wholesale cost theyre the minimum that a processor has to charge you just to break even on your account. WEXVets provides mentorship, development, and camaraderie for veteran employees, empowering them to capitalize on their unique experiences. It's easy to find a station that accepts the card Major oil merchants accepting the card appear inside the Driver Guide. It helps to understand some of the nuances of the different cards available in the market. Thats where Level 3 enhanced data comes in. While the term fleet cards is often used to refer to Wex and Voyager, Visa and Mastercard also offer fleet cards, as do specific brands. Then Class action suit! In addition his contributions here, Phillip has also been quoted in several major publications such as The Los Angeles Times, INC Magazine, Miami Herald, Computer World, and numerous others. In today's video, I am talking about the Wex Fleet card. Some processors have no monthly, no annual fees, no contract, and cheap rates. Use to praise wex , guess that what happens when you get to big , you forget it was the little people that got you where you are, clearly people making credit decisions are narcissistic sociopaths, never once late on a payment for over 5 years some fagget little bitch lower my credit by almost 10K , you dont give a fuck about your customers just a bunch of greedy whores you all are, These revenues in no way influence our ratings or reviews. Some of the companys complaints are unrelated to its merchant processing services, but its overall complaint total indicates that its customer support department may lack the resources to resolve all issues in-house. Thats exactly what I have been doing everything is from Drs because on the receipts it shows I went to Memorial Hermann or I went to Methodist and my Drs appointment. For maintenance under $100 - merchants can either electronically accept the WEX Fleet card or call in the transactions to 1 (866) WEX-4GSA (939-4472) to receive a MasterCard number. I dont know how to make it any more clear .. do you need an invitation to my appointments so that you can see Im actually having dental work done? Statement fee:$3.95 for paper statements Late payment:Admin fee plus 3% per month for the overdue amount. You can view the status of your claims and upload documentation easily with our benefits mobile app or through your online account. Wright Express is backed by its own bank, while Voyager partners with US Bank. WEX, Inc. If used elsewhere, you may need to upload supporting documentation (depending on your benefits plan). Wex has made many acquisitions, including eNett, Optal, and benefitexpress. But any dental work or Vision appointments are denied. While Mastercards public interchange table makes no mention of fleet cards, tables that arent publicly available and our own experience with the charges both show that Mastercard prices fleet cards according to commercial card rates as well. Hey y'all!!! Click here to earn a reward. Wex and Voyager rates and fees start at around 3.25%, so they arent cheap to process. We are positioned to create a community that sustains and supports us as individuals and leaders, while also helping us to drive positive impact to our business. In the Amount field, enter the amount you want to add to the card. For accepting Wex and Voyager, your payment processor will need to install a specific application on your terminal. Thats not good enough and want explanation of benefits. As fleet cards offer customers more robust data to analytics around usage, they may require additional setup for POS equipment to be configured for Level 3 enhanced data in order to accept Wex and Voyager cards. For example, a BP Business Solutions Fuel Mastercard can be used at BP locations or at locations where Mastercard is accepted. However, Visa and Mastercard offer their own fleet. As for card acceptance, the WEX FlexCard is accepted at 95% of fuel stations nationwide. We never saw or signed a contract or any terms or conditions.We were told that by swiping the card we agreed to the 83% apr. Step1: Read and record your mileage This is the first step because you'll need to know this number before you can begin fueling, and it wouldn't be a bad idea to have it in mind before leaving the cab of your truck. Not only is the company looking at fraud, but its empowering its fleet customers to do it themselves too. Enter the required info for a new user, including Company ID, User ID, First and Last Name, Email, and Group ID. And while I do all that I can wait until the investigation is complete for my $4000.00 to come back. With a female CEO, an executive team with 30% female leadership, and global workforce that is nearly half female, women are a key part of WEXs business at all levels. Talked to their rep. he would settle account for $100, which we paid Any associated vehicle repairs, parts, or service must be either billed to the University or paid by using the University One Card if limits permit. Wex and Voyager cards can be used at any participating gas station. Wexs per-transaction fees are not competitive with those charged by the cheapest merchant accounts, and its long-term contract is actually more restrictive than industry averages. I notified WEX that this was fraudulent and was told the account wasTerminated assured me closed many times I continue to see statements each month with new charges The phone number for WEX is 866-544-5796 The address is WEX BANK PO Box 4337 Although co-branded cards can be used anywhere that credit cards are accepted, the secondary brand may offer discounts or other rewards to encourage customers to use the card at its locations. Again, there was NO explanation or warning. I have been trying to get my claim processed for a month now. WEX would not approve our medically related expenses and kept over 1500 dollars of our HSA account. Search for a specific card by entering the Card #, Unit #, Driver ID, Driver Name, X-Ref value, or Policy Number. To better understand why we adjust BBB ratings, please see our Rating Criteria. WEX is the worst! What if additional documentation is required? Drivers can call 1-866-329-3471 or the customer service number listed on the back of each WEX card. It's a cut throat industry. This is why their CEO gets 9 million per year ! I have no choice but to involve my attorney for CEASE and DESIST. He has nearly two decades of experience in card payment services, both as a former merchant services sales representative and as a professional journalist covering the payments industry. I think this would be great for our business! Fortunately, many processors can get you set up to accept Voyager and Wex cards or the general Mastercard and Visa fleet cards. Ways to Save. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Keep more of your money in your business, where it belongs.Apply for a fleet card today! Wright Express, a leading provider of payment processing and information management services to the U.S. commercial and government vehicle fleet industry (NYSE: WXS), has expanded its accepting network to include The Pep Boys - Manny, Moe & Jack (NYSE: PBY), the nation's leading automotive aftermarket retail and service chain. This wide-angle prime lens may be compact but it packs powerful features.

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